Wag!Reviews of wagwalking.com

AWFUL! While I never had the chance to have a walk with Wag walkers, the customer service experience is HORRENDOUS and would 100% tell everyone I know not to use this service. First, do not give them your cellphone number or they will harass you with text messages 24/7. Second, if you try to book a walk there will be some issue with the meet and greet. Third, they do not communicate to one another so they will charge you $30 for a walk even though they claim the "first walk is free" EVEN THOUGH the walk NEVER happened because you cancelled it. Fourth, do NOT even try to contact customer service to resolve this issue because you'll wait on hold for 30 minutes each time you call and be forced to leave a message and have it not be returned. You will also get texts from 3 different people who do not speak to one another and asked to email people but not get provided email adrdesses. Overall, I feel back for the dog walkers who work here because the customer support is SO BAD that I'm sure they will be finished soon. I'd much rather use Rover, who not only specalizes based on your dog but answers their PHONE! Extremely Disappointing- do not waste your time.

I booked a walk but need to cancel because i don't understand my wife's schedule apparently - however there is no way to do this - i'm happy to pay the fee to not have anyone show up just don't come to my house. no response on email, text, or phone. multiple times on all.

I have had the absolute worst experience with Wag. I agree with the person below: Buggy system with no support. I have a puppy, and they have put his safety in jeopardy numerous times. In fact I am writing here because when I asked the customer service rep where I could leave customer service feedback (texts can't be rated), NO ONE REPLIED TO ME. I have been waiting 2 months to hear back about an expensive vet bill I had to pay when I had a problem with a walker. It literally feels like this company is giving me the run around. The app has problems all the time, they have sent new walkers even though I requested no new walkers multiple times, when you log on to your computer vs the app on your phone it prompts you to rate and tip each walker again. While it is a great concept, I can't say I would recommend Wag because they don't value the customer.

Worst customer service. First and last walk ever. Will never used them.

THEFT, BEWARE! The first few walks were good. But then we used Wag for babysitting our pups while we were away for a night. None of our preferred walkers were available, so we booked with someone new. We trusted that Wag picked good people. However! Our wag walker, Nima Shojaei of Orange County, was not trustworthy. He stole an important item from us. The instructions we left were barely followed. What a disappointment. I still haven’t gotten into contact with Wag, they haven’t called or texted back.

Wag has saved me at the last minute on multiple occasions! Very convenient, excellent customer service and, most importantly, my pup is well taken care of and seems to be enjoying his walks! Highly recommend!

No customer service. Not from the phone or text or even from the provided email they’re responding with below. Totally useless. Buggy system with no support. Avg call Time for me was more like 30 instead of the promised 2 min. And it’ll hang up on you automatically.

Lots of good and lots of bad I've been using WAG for a while and while there are things I like, there are things that this company needs to work on. I'll list both below Good 1. Every walker I've met has been nice and loves dogs 2. You get a report card and picture of your dog, along with a map of the walking route 3. You can get a walker quickly in most cases 4. Sometimes they send video updates which are really fun to see 5. You can follow the walk along on the map Bad 1. Customer Service Phone Number is AWFUL!! It's incredibly hard to get ahold of someone quickly. Their customer service number has a bug which hangs up on your call randomly. Sometimes if you text the customer service number, there's no reply for hours. Sometimes it's a fast reply. When there's an urgent matter with your dog, this lack of dependability from Wag is extremely hard to deal with. 2. Their app and website aren't the most user friendly. Online, you can do a custom tip amount, but then can't leave a comment. In the app, you can comment, but can't leave a custom tip amount. The least you can tip in the app is 10%, but with a $30 walk every day, that adds up quickly. 3. I've had a few walkers that have done things they weren't supposed to do. I caught one dropping my dog off early and then driving away, and not "ending" the walk until she was miles away from my home. I've also had some walkers take my dog off leash in a dog park, which they aren't supposed to do. I was able to get reimbursed for these walks when I provided evidence that this occurred. This company has great potential, but I hope that they constantly improve their product. Update the app and website so that it's more user friendly, and PLEASE HIRE MORE CUSTOMER SERVICE REPRESENTATIVES!! Your customers deserve to be able to talk to a human when they need to, and your customer service employees shouldn't be in a position where they have so many calls that they can't answer all of them in a timely manner. It's not fair for either party.