Wag!Reviews of wagwalking.com

You wrote a review for Wag 5 minutes ago 1.0 star rating 5/10/2018 Wish I could give them 0 stars. I filled out a form for a free walk. For weeks they texted me asking when I would like the service. I finally agreed. So today they were supposed to be at my house between 12 & 12:30pm. I get a text around 1pm saying oh gee we see your walker did not show up, then another text they cannot get a hold of my walker. Then at 2pm they tell me, sorry we are limited on walkers in your area. Really? why didn't you tell me that yesterday? Customer service number kept me on hold for 18 minutes, although they said my hold time was 4. Then I pressed 2 to have them call me back, guess who did not get a call..So basically I received 10 credits from them? What is that anyways? HORRIBLE service, look elsewhere. AND BTW, this is my first review ever of any company!

Easy to book, responsive customer service, happy dog.

Don't even know where to begin, You would think after four years they would have a better system in place. First meet and greet walker cancels a few hours before. Free first walk??? I had to pay for my first walk. Second walk scheduled, I get a text the night before at 11:30 pm saying my walker has canceled, after I spent the entire week trying to figure out why i'm receiving texts that my walker requires a cover and is unable to continue walking my dogs. He he confirmed Tuesday, got another text Wednesday at 6pm. If I want a meet and greet with whoever is going to be entering my house. PLEASE DON'T send one kid and make him my preferred walker. At this rate I'll have someone new each time. You have irresponsible employees figure out a better method. I regret ever dealing with all this chaos

Unfortunately the customer service is EXTREMELY rude. I’ve been using Wag on demand for some time, and never had a problem. During one of my most recent requested walks, however, my dog received an injury. I contacted Wag support regarding his injury, and they appeared to be concerned. I took my dog to the vet, and ended up receiving a sizable bill. I followed up with Wag after my dog’s visit with the vet, and received no empathy but rather unwarranted attitude from one of the agents. The agent was extremely defensive of their walker, and became annoyed when I persisted with my doggy concern. I requested to speak with a manager, and the agent replied “that is not an option for you”. I continued to request to speak with management due to my concern, and every request I made was received with rudeness. Not once was empathy provided. After some persistence, the agent provided me with an email address to contact if I had any additional questions or remarks regarding my dog’s predicament. I sent an email to the provided address, requesting for management to follow up with me regarding my dog’s case. A few minutes later, I receive a telephone call from the same agent stating that I cannot speak to a manager and that she is the only one who is handling my query. Again, the agent provided no empathy and only attitude. During our conversation, the agent frequently stated “as I said to you before”, “like I said”, “I told you...”, etc. coupled with a highly derogatory tone. This lasted throughout our conversation. Unfortunately, my concern was not handled appropriately and was met with unwarranted attitude. (And a sizable vet bill due to their Wag walk). To top it off, when I voiced my dissatisfaction with the management of my dog’s situation, the agent replied that Wag may “no longer be the right company” for me or my pet. With this type of interaction, it leads me to believe that they do not care for the customer experience or your pet—but rather your money. Extremely disappointing.

Do not ever use this service if you need to count on them to show up. I was initially very enthusiastic about them and worked well. However, they are unreliable. I recently booked a walk 3 weeks in advance and they texted me an hour before that the walker canceled. I was at work and had no way to get home to let the poor dog out. This is the third time it happened and I'm done. When I called them (if you can get through) they admitted that they are only as reliable as the individual walkers and if they cancel they have no way to replace them. It is not a service for anyone who relies on them. It was a good concept, but their customer service is awful and they are unreliable. If you need 100% reliability, then this service is not for you. I would never recommend them again!!!!!!

I have enjoyed my Wag dog walking service. Now every time it he would comes to my front door my dog automatically think she’s going on a walk and she grabs her stuffed animal and goes to the door it’s so cute! All of the walkers of been so nice and loving and dad do not hesitate to let me press is Sophie going to walk with any of the walkers thus far she has thoroughly enjoyed her walks!

On time and love that I can visualize my dog on the move.

Wag has been such a lifesaver while my husband and I work. Even though I only work part-time, it makes me feel better knowing our golden doodle Daisy Mae is getting outside and getting her needed level of activity. I especially love being able to follow the walk route and receive pictures, video and feedback from the dog walkers. Thanks WAG!