Volkswagen (German pronunciation: ), shortened to VW, is a German automaker founded on 28 May 1937 by the German Labour Front under Adolf Hitler and headquartered in Wolfsburg.
Volkswagen (vw.com) has 175 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Petra H.
Hi, my salesmen is Modestas Sinkevicius at Watford VW centre.. he was professional, informative, understood my queries and was helpful though the whole process! Would definitely recommend Modestas to purchase a car from VW for an easy helpful stress free experience
Rob
We have got two Volkswagen cars. I have had my cars serviced at two main dealers in Kent. when i take my cars for a service the staff at Dartford VW and the Staff at Otford VW. They are very unfriendly. And make you feel that you are doing them a favour. My son who is young has been with me on a couple of occasions has even commented on this. i will not be using VW anymore.
Alice
So my car came into the garage last week due to a software fault, I was called on Monday to say my car is fixed and I can come and collect it. I collected it, they told me that there was no issues and they fixed my fault, then on Wednesday evening the same faults happened, spoke to Becky in servicing and she was very rude to me and told me that the showroom is about to shut and there is nothing they can do for me, then I spoke to the service manager and he took in my car on Wednesday evening and they have had my car since then. I spoke to Becky again this afternoon (Friday) and she told me that the software update failed and it would be a week till my car would be fixed, then I spoke to the service manager again and he told me a completely different thing. I also asked if I could have an automatic as I am struggling to drive the manual car you gave me, I haven’t driven a manual in months and I keep stalling it which is not really safe and I have a young child. He said that there is nothing he can do he will call me on Monday. I’m not being funny but in your hold music you say you have excellent customer service, but I am definitely not getting good customer service!!! I would encourage people to go elsewhere, definitely do not go to VW WORCESTER
R L.
I took delivery of a new 21 plate VW Tiguan Allspace in July 2021. On collection from the dealer I noticed a couple of levers in the boot which didn't appear to do anything - the dealer didn't know what they were for and suggested I contacted VW UK customer services to find out. My hunch was that they were legacy levers to drop the rear two seats (seats 6 + 7) which was no longer required as they had moved the lever to the top of the actual seat in the boot, rather than the side of the boot. After a very protracted series of emails and phone calls with VW UK and them trying all sorts of guessing games as to what the levers might be for (having designed the vehicle one would have expected that they could have said straight away) they seem to agree that the two levers in the boot of the Tiguan Alpsace are in fact legacy and redundant. I asked VW to supply & fit trim plates to plate off the levers that don't do anything as otherwise it's just confusing and eventually someone is going to snap them off trying to use them. I was told by Jay at VW Customer Support that I need just to tell people not to try to use the levers! I responded to Jay that as an architect I don't get houses built with loads of power sockets and light switches which aren't actually wired in and tell my clients not to use them! Jay effectively said, well sorry, that's how it is, he's asked around and VW aren't prepared to sort this out and I would need to complain to the Motor Ombudsman. Which I have done. It's a shame that VW is working against its dealers in destroying goodwill, but unfortunately they are and I would obviously need to think long and hard about buying another vehicle from the VW Group stable. Call me old-fashioned but if I make a mistake with a design I sort it out - not just step back, say sorry and shrug and tell my clients they've just got to suck it up.
Scot
I have Volkswagen Caddy - I bought new one and now it is a bit more than 3 years old and 67000 km driven. Car has been always serviced at Volkswagen authorized company. Engine just broke and Volkswagen tells I need to pay +800 euros to fix it. I asked them what I should have done to avoid this. They told you would have not been able to avoid this and this is just bad luck. Arrogant brand. My friend just ordered new Volkswagen and we try to cancel purchase now.
Guy
I bought a used car from Marshall Volkswagen Milton Keynes back in February and on Handover one of the car mats had a cut so the Sales Executive promised he would posted a new one out to me, I hadn't heard anything for a period of time so I contacted the dealership and spoke with Kelly Clarke on the Service team who was fantastic. Kelly emailed me straight back and arranged for the mat to be sent out which has now arrived. First class service.
Oscar W.
I own a 30-year old Multivan and boy how good vibes it gives. All parts still work super well, even after 320k miles. The whole interior with swivel chairs, table, foldout bed and fridge is just genius work and creates so many possibilities for festivals & camping trips!
Shin
We had a volks wagon for some time, it broke down quite a lot, but maybe it's because of the high usage that we used it for, hours and hours on the motorways made it overheat a lot, maybe we dont put enough water in it to cool things down.
