VultrReviews of vultr.com

Response from VultrOct 1, 2021

Hi MH - apologies about the 2 days without a response, as we usually respond to tickets within 1 business day. Coming across your review here, it seems that our fraud/risk team didn't increase the instance limit. I can understand the confusion and frustration. If you have any questions then please respond to the support ticket, or feel free to Twitter DM us and we can look further into your account. We're always happy to help.

Response from VultrOct 1, 2021

We do have the best docs in the industry - everyone seems to appreciate the attention we put into making them easy to use and follow. Thanks for noticing, Paul!

Response from VultrOct 22, 2021

Danke!

Response from VultrOct 1, 2021

Hi Dica - we treat all of our customers with great respect. When I came across this review I wanted to respond and see what else we can do to help. Perhaps you could send us a Twitter DM so that we can look into this? Or if you created a support ticket with us then we respond within 1 business day. There are a number of reasons why an account could be suspended (DDoS attacks, non-payment, etc.) and we are sorry that happened to you. With more information then we can look into this. We appreciate you trying out Vultr, and hope to resolve any issues that you may have had.

Response from VultrOct 1, 2021

Hi Shoazab - we appreciate both our older and newer customers, and thank you for choosing Vultr all of these years. Did you create a support ticket about the blocked instance? If not then you can create one as soon as you log into your account, and someone on the Support Team will usually reply within 1 business day.

Response from VultrOct 8, 2021

Hi Norman - Vultr's Support Team answers all of their tickets as fast as possible. The best thing about them is that they're software developers, so you're talking developer-to-developer when you have a question. In addition to our human support, we also have the best documentation in the industry. We realize that code could break at 3am, so feel free to bookmark our Documentation page for when you need it https://www.vultr.com/docs/ Our docs are continually being added to (we just released a new one today about Ubuntu 20.04 LTS) and our Support Team is always happy to help. If you have questions in the future then create a support ticket with us and we'll be happy to help you out ASAP.

Response from VultrNov 15, 2021

Glad to hear that, Jagminder. With our guarantee for 100% Host Node Uptime and 100% Network Uptime, if you ever have a problem then let us know ASAP.

Response from VultrNov 15, 2021

Hi Tilen - in reference to documentation, perhaps we weren't able to confirm it's authenticity. Our support team is always happy to help, if you think something was made in error then please reply to any support tickets and we can look into it for you.