VultrReviews of vultr.com

Response from VultrNov 12, 2021

Hi Jameel - data loss is frustrating. Without automatic backups or snapshots of the account then the data cannot be recovered. The option for backups is available on the checkout page when spinning up a High Frequency or Cloud Compute instance. There's also a dedicated "Backups" tab on the Server's information page when you log into my.vultr.com Since Vultr is a 100% self-managed hosting provider then we don't configure accounts, so we allow users to choose whether they want backups or not.

Response from VultrOct 23, 2021

Hi Anthony - Vultr's customer service is always doing our best to satisfy each support ticket, whether it's billing, a configuration issue, or something else. Was there any specific feedback that we could look into for you? We answer each support ticket ASAP and they're always 100% human-to-human and developer-to-developer. If you created a support ticket then reply back to that and we'll be happy to continue resolving any issues that you may have had.

Response from VultrOct 22, 2021

Hi Aseef - we appreciate your review and we'll address each concern one-by-one. Correct, our Native DDoS Mitigation System is not free. It's $10/month up to 10Gbps, and we'll be releasing an above 10Gbps option soon. Our DDoS service offers real-time analytics and reporting, no increased latency, and powerful mitigation. If a customer is crypto mining they're apt to be using their whole cpu allocation constantly. Obviously that's incompatible with our standard VPS platform (VC2) so in that case they might be CPU limited. As for limiting accounts - new accounts are limited on the number of VPS instances they can have based upon a risk score. The accounts team has the ability to increase or decrease that limit at their discretion. We don't mislead users with our ads, and if you felt misled then we apologize. That was never our intent. The free credits cost users nothing to signup and try Vultr, we want users to try our services because we believe in what we're building to help everyone. In reference to being more expensive than OVH, Vultr offers the best price-to-performance in the industry. We also offer 100% SSDs, 19 global locations, Vultr Marketplace, Vultr Kubernetes Engine, and many more products. As for the documentation, perhaps we weren't able to confirm it's authenticity. Our support team is always happy to help, if you think something was made in error then please reply to any support tickets and we can look into it for you.

Response from VultrOct 22, 2021

Hi Samsung - our support team is fantastic and we answer each ticket 100% human-to-human and developer-to-developer. As for ID documentation, perhaps we weren't able to confirm it's authenticity. If you think something was made in error then please reply to any support tickets and we can look into it for you.

Response from VultrOct 6, 2021

Hi Amit - sorry you had that issue. We announce realtime server status for each location on this page: https://status.vultr.com We have a 100% SLA, so if you experienced downtime then we're happy to credit you for that. Here is our uptime guarantee: https://www.vultr.com/company/sla/ If you ever need to contact us there are 4 ways: 1) You can create a ticket when you log in at https://my.vultr.com/support/create_ticket/ 2) If you don’t have access to your account then email [email protected] and the Support Team will reply to you ASAP 3) We have a contact form at https://www.vultr.com/company/contact/ 4) Our Twitter DMs @Vultr are always open We're always happy to help you.

Response from VultrOct 1, 2021

Thanks so much, Gordan. Always appreciate the kind words about our Support team.

Response from VultrOct 1, 2021

Hi Digitalyz - sorry you had an issue with your subscription. We suspend subscriptions for several reasons - the most common being DDoS attacks or non payment. As for the documentation, perhaps we weren't able to confirm it's authenticity. Our support team is always happy to help, if you think something was made in error then please reply to any support tickets and we can look into it for you.

Response from VultrOct 8, 2021

Thanks for the kind words, Jan. We're always working hard to make the best products.