Voya FinancialReviews of voya.com

AWFUL, VOYA is simply AWFUL!!! They provide two services: 1. Take your money & 2. Place you on hold until you die. The way they operate should be illegal. Don't let the stupid little orange squirrel steal your nuts!!! We have called at least 8 times in the past month and the result is the same EVERY TIME....an hour or more of waiting to speak to someone.

For months I have been trying to help my elderly father collect a death benefit on a Voya annuity set up by my late brother. Voya does not acknowledge receipt of any claim forms. Each time we have submitted forms, we have waited weeks and finally called to confirm that the forms were received. Each time we call, we are informed that some additional form is needed -- or that some form previously submitted is not in the file. Each time I have to put my father on the phone to give the Voya representative security information (including the erroneous address to which the claim forms were first mailed nearly a year ago). Most recently, we were told that we would have to provide my brother's divorce decree -- something that had never been mentioned before. As it turned out, my brother's ex-wife had submitted that form long ago and it was in my brother's file at Voya, but now Voya tells us that we must again request a form from my brother's former employer, a form that was requested and submitted two months ago. We have been told that, if all forms haven't been received soon, the benefit will be turned over to the Unclaimed Property Department and then to the state. At this point, if I had been earning minimum wage for the time I spent on the phone with Voya, I suspect that I would have earned more than the small benefit amount my father should have received long ago.

VOYA MUST HAVE BEEN HACKED , WENT BANKRUPT, or just went out of business. took my money, canceled my policy and can't get through by phone......total scam

Voya has not done automatic deduction on life insurance. Have been on hold 1 hour each day for a week. Call is disconnected after one hour. Left multiple messages - no call back. How can anyone say this is ethical?

Received really poor service from Voya, administrator of our FSA account. I spent two months trying to explain to their team that I do not receive a statement fo service for an online purchase of parts for my medical device. I tried their call in center as well as customer service email. I hope someone in their leadership team sees this review and trains their team to understand their consumer's concern and find solutions instead of following a script. In the end, I simply asked them to deny my claim. Even for that they advised they'd take 7-14 business days. Truly disappointed!

Horrible customer service. Feel like they are holding our HSA money hostage. They canceled our HSA debit card for no reason and supposedly sent us new ones but we never received them. No other way of paying medical expenses without the debit card. Multiple calls and emails with "customer service" have not yielded any resolutions. Website is awful and not user-friendly with missing links and non-existent forms. Now the website has been down for 3 days and we have no access to our account. Can't express enough frustration with this nonsense.

Company sends me a retirement statement for my husband who has been dead for two years. I had notified them of his passing. I receive this statement showing there is money in his account! I call them and am told someone will get back to me concerning this matter. Two months later I contact them and am told it was sent in error and I will not receive anymore statements. No explanation as to why statement was sent out showing there was a sizeable amount in the account. I don't trust Voya , they are terrible to deal with. I dont recommend anyone using there company for there retirement money or investments.

I have an accident policy with Voya. I recently had to file a claim for an accident. They were extremely slow. I had to call them every other day to find out what document they were not able to receive. I had to send some documents to them three times. I finally received a letter stating that they were in need of further document a week after talking to them on the phone at least twice. If you are filing a claim you will need to constently contact them. The website is not updated and it has been 5 days from the date on the website that states when the claim would be completed. I still have not received a money after 3 weeks from submitting the claim. If I could give them a 0 I would.