Voya FinancialReviews of voya.com

I just took out a loan from 401K but voya didn't confirm if i received the cheque. I called on 5th business day to tell them that the chequeu is not received and they asked me to hold for another week before they can re-issue a cheque. This is pathetic service since I have no received it until today even though online it says that it was processed on May 17. But the installment was withdrawn from my salary without even actual loan disbursed to me. I am really not happy with the overall process that has been followed by Voya. They sent a chequeu via USPS which I am confident that its misplaced. For such critical financial cheques, Voya should use UPS or FEDEX which has tracking numbers and are delivered at door step with proper verification but Voya choose to send via USPS. The reason for loan was some personal emergency but now I have to go through a process of requesting for another cheque which I am pretty confident that it will take more than 7 days to disburse. Not a efficient way at all. Hope senior management takes a serious note about this feedback and take appropriate action to disburse the loan to my bank account directly rather than this cheque business.

Voya sent my retirement rollover checks to the wrong PO Box and they were cashed by the wrong company. Then Voya claimed I'd given them the wrong address--I had not. Then their response to this issue was to give me the phone number of the company that cashed my checks and tell me to call them. Just completely unacceptable.

Horrible experience. Very difficult process for your own money to be manager . I am out … never again and I will not recommend it to anybody.

My HRA after retiring from the City of San Diego was competently administered by another company (TASC) for a few years before being transferred recently to these folks. VOYA has been a MORASS of bureaucracy, with a truly terrible "system" with attempted technology (app, website) that screams ineptitude. The only reason I'm not giving a 1-star rating is that the several phone support people I've spoken with were friendly.

Would give a 0 star if possible the worst company in history it’s been over almost 3 weeks and still haven’t reviewed my termination can’t pay bills can’t get food and they don’t care even if they accept it I still have to wait another week to get it so I just started a new job and don’t even have gas money to get to work or food to eat this company is so dirty and disgusting I would never deal with them again

Called to have update on my account. They claim they did not get the fax on 4-12-24. They now want it refaxed and also a copy mailed to them. I am doing all the work all the follow up and this place is horrible. My company did this to me with Voya. If you work hard for your 401K do no "DO NOT" give your money to these uncaring people who just do not care. Timothy Tattersall

Attempted to close my account. Voya claims to have mailed a check. Check not received. It is important to note that at time of closing account. Voya did not request SSN number just employee ID number. Now, because the "check" Voyy claims to have sent was not received, Voya is demanding SSN via telephone, insists that SSN can only be inputted by telephone. The game is that Voya's system will NOT recognize SSN input by phone. So - no check. Voya keeps my money. Forced to resort to Small Claims Court. If your company is using Voya, complain to your company, to your fellow employees and post on social media. Voya are sharks - guess who you are to them?

They hold your 401k money hostage and do everything they can to prevent you from moving your funds out into a rollover IRA. Plus, instead of using the banking system to roll over a 401K to an IRA, they send you a physical check in the mail! What year is this? I would never recommend them, nor will I use them in the future. Stay away.