Voya FinancialReviews of voya.com

Voya has requested that I prove a loan payment Vanguard didnt transfer during a company mandated switch to Voya. Vanguard will not give a confirmation # of call confirming it was made. I personally am having to go to my bank print, get notarized, then drive to Office Depot to fax at my expense all paperwork. Voya only accepts Faxes, no emails. This is my 4th trip $40 worth of faxes conducting business with Voya! Voyas customer service said they did a check up and this is my homework.

Absolutely horrible service. After registering for health benefits with my employer, I never received any communication from VOYA regarding my FSA. I reached out to them over the phone to resolve this, verified my identity over the phone, and was told that they would need to have tech support give me a callback to register my email. I never received a callback. I called again several days later and they said they could register my email, but it would take 24 hours to take effect. Another week later, I still couldn't log in. I've continued to reach out to them and received the same response every time. I've probably spent a total of 8 hours on the phone with them and still can't even log into my account.

I was due to receive my check on or before August 30,2023 according to the website and when I call the automated system …today is September 1,2023 and I have not received my check. My experience with customer service has been very negative. I received a call from someone only to be gaslighted that I had other options to receive my check. Condescending tone during our conversation with the lack of empathy or compassion. This is by far my worst experience. I was told the website is an estimate which is ridiculous.

Do not get retirement plan with this company I tried to withdraw my money They did not want to give it to me I provided them with my address they say my ZIP Code was wrong after I had already spoken to several representatives then they requested a letter with the correct ZIP Code this company is trash!

Their web site really is not good. Often I am not able to log in because it does not send a security code. There have been other issues as well. Fidelity, vanguard and others I use are great and reliable. Not voya.

Additional to my review below, we were finally able to submit a claim, and a dozen or more attempts, over 3 days. We then found that the claim number they give you, isn't found on their website, it just says not recognized. It then took 10 days for someone to review and respond, after which we were told we needed to upload more documentation, so we had to go through and update the claim, providing all the same info again, answering the same questions, and tried to upload the requested documentation, only for the website to error again and loose all the information! The error below seems constant now! System Error We are experiencing an error at this time...please try again in a few minutes. If you have an unsupported browser error, please follow the instructions in that message to resolve. Error 502 (Bad Gateway) (claimscenter .voya. com/claimscenter/claims/quest/ccupload?target=page6)

They will claim to send you your termination check and never send it. Then never resend it. They make you wait months for your own personal money. They are thieves and crooks!!!! I hate them!

I bought a million dollar policy thru select quote.I have been trying to select my beneficiaries for over a month but the customer service for the insurance company is located overseas and totally incompetent and their website has been broken for the entire time (Voya company thru Relistar). Select quote tells me they can’t help because they no longer work with that company. I am stuck with a life insurance without beneficiary which will force my heirs to go thru probate after my death.