Johnny D.
I'm surprised that VOYA has nothing but…
I'm surprised that VOYA has nothing but 1-2 star ratings. I get people will have issues with them, it's virtually impossible to please everyone in this day and age. But not a single 3+ star rating? Here's my experience, which has been reasonably good so it's quite that 1) the fact I was brought up with common sense helps me to understand just what's needed from VOYA, 2) I make the decisions related to what's being done in my account, they don't manage anything, and 3) I pay attention to what's going on in this big mess of a world, both financially & socially! * I choose where my money is invested; if making a change by 4:00pm it's in the selected fund the next business day. * VOYA hasn't lost me any money, the investments that were made lost me money due to the volatility of the stock market and world in general! Those throwing out names of other companies here may be trying to draw new clients for their own financial gain. * I've applied for, and received, within about 1 week, two (2) loans against my 401k. The interest rates were 8.5% and 9.5%, which is paid back into MY account, so borrowing against myself is a guarantee of a return in very uncertain times where we've see the stock market almost crash and continue on a roller coaster like ride since Covid. * Customer Service may not be the greatest, but it's good and much better than the worst I've experienced from dozens of companies in various industries. More times than not they've provided accurate information and have been helpful. I prefer email communication, but when I've need to talk to someone I've gotten through. * Are there features and options they could have that would make it easier to stay on top of my retirement account. ABSOLUTELY! I've mentioned this to C/S, and it'll likely never change but it is what it is. This account costs me nothing as my employer pays for the service, and my retirement income has grown steadily the last 5-6 years in spite of Covid and the loans I've taken out. * Lastly, if we don't educate ourselves then we're always going to be vulnerable to those who look to take advantage of us. Education is POWER, real power, and I've seen nothing to indicate VOYA is taking advantage of anyone, so the problem might be within. Just sayin'...