Voya FinancialReviews of voya.com

Contacted Voya in February to withdraw funds from 401K. Told I had to wait until after March first for a market change. Contacted them again on March 5th, told it was sent by UPS and would have it by the next day. I asked for the package number to track, and called UPS, they lost the pkg. Contacted Voya asking to wire transfer to my acct, said they could NOT, asked to overnight and I would pay for it, told was not allowed. Still waiting for MY MONEY!

Voya is notorious for delaying your retirement withdrawals. They will give multiple excuses but never resolve the issues. You have to be extra patient to get your own money. Amazingly bad.

Never again will I participate in a 401k if this company is the host. This is my money and I'm having the most difficult time getting it out now. I'm the customer here people!

Bad service I request for my money to be sent express so I called them said it will be here Tuesday than I called out of nowhere they said we sent the money today you get it nexts week like what about my express so they said we just refund you it will go like regular mail .So am heated I ain’t never dealt with this so imma do whatever it take to get bbu to sign them off there contract wait to I go back to work.

This company provides extremely sparse day to day information, so you can't track how much money you're losing. Their website is more like a Playskool site, with huge fonts and no daily information, only average rate of return. Try to glean more and you hit dead ends. I really believe this is intentional. Just keeping consumers clueless.

My job previously had a different 401k investment company and it was great. Now I have Voya and they literally will not let me touch my account unless I am already foreclosing on my house! Other companies will let you withdraw with a penalty fee prior to getting a letter of foreclosure as I have multiple family members and friends who have done so with no trouble what so ever. By far the worst company I've even had to deal with.

I have less than $400 in my account and so decided to just take it all out. Yes, I actually NEED that small sum now. It's been SO HARD to get it. I had to wait for this obscure pin to be mailed to me, then fill out the paperwork and mail it, and now, two weeks later, they send through snail mail a claim that the date was cut off by my signature and that I need to REFILE ALL THE PAPERWORK!!! It's one barrier after the other. I'm disgusted.

I have been trying to get access to my retirement account, and the company is not able to help me. I called five times, and every time I get different instructions, and pass down from one person to another, and nobody is able to help me. The only thing they tell me is "we cannot get access to your account," and then pass me down to another department. This has been going on for two months. The company has my name, my social security number, and my former employer information - yet, they cannot get me an access to my account. I am at a loss of what to do.