Voya FinancialReviews of voya.com

If you file a claim of any type no matter how large or small be prepared to seek legal representation if you want to get it.

If I could give Voya zero stars I would. I have been trying to get my money out of there for probably six weeks now and they refused to give it to me.They keep telling me that they haven’t received any information from me, but information was sent to them for me, and one other person on the exact same day in the exact same way, and he already has his money and they claim they don’t even have my paperwork. And they just keep claiming ignorance about everything. They cannot help you. Customer service there is lousy! Every time you call Voya, it says that you can hold after your call and give a customer service review, but the last two times I’ve called, they have disconnected me before I could do so.

Typical Insurance Co. When you have a claim they find away to weasel out of paying!.. Will be cancelling them this November during open enrollement!!

We purchased life insurance 30 years ago.Have never missed a premium. Received notice in June that VOYA RAISED OUR PREMIUMS 300%. We are in our 70’s. My husband is a disabled veteran. We were planning on this money for when one of us passes away. We cannot afford a 300% increase. So now we have nothing. They want us and others like us who may be nearing an age where they will have to pay out. Terrible company. Now we have nothing left. Should be illegal to do this to the elderly just because they get old. If I could rate this company lower than 1 star believe me I would. BUYER BEWARE! VOYA IS A TERRIBLE COMPANY!

Worst financial company ever. They have customer representatives in the Philippines and these people are untrained, do not understand USA laws and give you very bad information which causes you to lose money and waste time. This company should be embarrassed of their handling of retirement funds. The FTC really needs to look into this company and audit their recorded lines. Just horrible... Seriously!!

I'm surprised that VOYA has nothing but 1-2 star ratings. I get people will have issues with them, it's virtually impossible to please everyone in this day and age. But not a single 3+ star rating? Here's my experience, which has been reasonably good so it's quite that 1) the fact I was brought up with common sense helps me to understand just what's needed from VOYA, 2) I make the decisions related to what's being done in my account, they don't manage anything, and 3) I pay attention to what's going on in this big mess of a world, both financially & socially! * I choose where my money is invested; if making a change by 4:00pm it's in the selected fund the next business day. * VOYA hasn't lost me any money, the investments that were made lost me money due to the volatility of the stock market and world in general! Those throwing out names of other companies here may be trying to draw new clients for their own financial gain. * I've applied for, and received, within about 1 week, two (2) loans against my 401k. The interest rates were 8.5% and 9.5%, which is paid back into MY account, so borrowing against myself is a guarantee of a return in very uncertain times where we've see the stock market almost crash and continue on a roller coaster like ride since Covid. * Customer Service may not be the greatest, but it's good and much better than the worst I've experienced from dozens of companies in various industries. More times than not they've provided accurate information and have been helpful. I prefer email communication, but when I've need to talk to someone I've gotten through. * Are there features and options they could have that would make it easier to stay on top of my retirement account. ABSOLUTELY! I've mentioned this to C/S, and it'll likely never change but it is what it is. This account costs me nothing as my employer pays for the service, and my retirement income has grown steadily the last 5-6 years in spite of Covid and the loans I've taken out. * Lastly, if we don't educate ourselves then we're always going to be vulnerable to those who look to take advantage of us. Education is POWER, real power, and I've seen nothing to indicate VOYA is taking advantage of anyone, so the problem might be within. Just sayin'...

These scam artists expect me to increase my monthly amount 3 x what I've been paying for years. Meanwhile the payout amount will not change. They claim the cost of insurance went up. so now I'm forced to cancel the policy after being a member since 1987. I don't know if we reliastar would have done this but Voya is absolute trash. If you care about yourself your time and your money don't ever sign up with Voya insurance. It is literally a bad deal and ultimately not worth it.

I'd give them 0 stars if I could. I've never worked with such a huge company that has absolutely no customer service whatsoever. I am the company administrator for our 401(k) which we moved to Voya - huge mistake! They don't answer the phone, they respond only by email and that usually takes at least two days. Their training doesn't cover any of the issues I've had since we went live - and yet they act like I should know all of this stuff. I could go on forever with negatives about this company but please, if you like your employees, don't move your 401(k) to this company.