Voya FinancialReviews of voya.com

Terrible. Customer service is useless. Very frustrating and difficult to understand the person on the phone. Also when you try to get into your account the system is down.

Absolutely insanity. I've been trying to get hardship withdrawal since 6/11 and sent in all documents multiple times. I've spoken to at least 15 people and gotten different responses. Ready for the insanity part? I finally got an email July 1 stating documents received and being reviewed and we will contact you if we need anything else. Not a word since so followed up to be told that the documents weren't legible. I asked why I hadn't heard anything and he said they mailed it out July 1. So the exact same day that I was told it was reviewed a letter was mailed to say it's not legible. It gets better, I speak with another person who then says they haven't received the documentation at all but then says it wasn't legible! How is it not legible if you didn't receive it?!?!? Or if it is truly isn't legible then you did in fact receive it. 7/3 and still nothing accomplished. I worked with Fidelity for decades and never had any issues. Voya is a garbage company plain and simple.

Yo, listen up! These folks ain't nothing but a hot mess. I dumped $30k into the so-called opportunities they brought thinking I'd be swimming in money. Fast forward a few months, and I'm down $15k! Every time I hit them up for answers, it's like trying to squeeze water from a rock - all I get is dodgy excuses and lame responses. Their support? Pfft, don't even get me started. It's like talking to a brick wall. They keep saying they'll respond back, but guess what? Crickets. Total radio silence. It's like they're just out here playing us all for fools. Thank goodness I found echelonis elitus. These guys are the real MVPs, making it rain with seven-figure paydays and keeping it 100. I'm stacking paper now, thanks to their killer strategies and no-nonsense approach. If you want to avoid getting burned, steer clear of Voya and hit up the tested an true instead. they're the only ones who got your back, no cap!

I requested a rollover from my previous employer's 401K plan that they manage. I discussed at a length with their phone advisor my specific request to perform in-kind rollover into my brokerage IRA account. She explained their detailed procedure including how they'd transfer through Computershare into my brokerage account whole numbers of shares and send me proceeds for just the fractional share quantity. What I received instead was cash distribution for the entire holding minus federal tax withholding!!!! Someone is not doing their job of this so-called fiduciary institution....

Do not use them!!!!! They will not let you move your money once they have it. My account is loosing hundreds of $$s a month. While they are also collecting their fees. Enroll in Swans IRA instead

This is the worst company a business should offer to their employees. They do everything possible to avoid releasing requested 401k. They provide the amount you are able to withdraw just to provide notification of only being approved for the exact amount you an receive, you have to make sure the amount add up to the exact amount being requested. Any business that offer Voya to their employees should be ashamed.

Worst company in the WORLD---just scammers, try closing the account and you will see how they try and throw all kind of ridiculous fees at you. I will never do business with this scammer again. The low ratings are there for a reason. They tried charging me a $175.00 transaction fee for CLOSING THE ACCOUNT, when I left the EMPLOYER. It's beyond the worst of the worst

Garbage ass company