Voya FinancialReviews of voya.com

I had asked to have money transferred to another firms account. Voya could not use Electronic Transfer and the paper check is sitting somewhere. Had to call and pay to have new check tracked and over-nighted. Guess Voya is still in the dark ages.

Very painful experience. Use Schweb .ongoing issues Never resolved. Bad Service has got (worse in last 3-4 years. The date below will not let me enter correct year & Date )

My company chose Voya as the 401K manager, unfortunately. While they do have good options like the ability to move money to a separate Charles Schwab account, their website is just obnoxious. I also have Fidelity and Vanguard. Overall while the CS site is good I prefer the Fidelity site for ease of use and tools, etc. I have had exactly 0 site issues for things like simply logging in. Vanguard has occasional issues with reverting to their old site and not being the most intuitive site to find how to do things. Voya is a weekly hassle just to log in. They've changed their log in a few times and every time they do the new site will randomly try to log back into the old site (even after clearing caches, etc.). Then about once a week you simply can't log in at all. I mean the screen will just go blank, not divert you to a maintenance message or something like that is just doesn't work for periods of time. If you call them they have no idea what you are talking about and attempt to say its your hardware or network. If you have a choice stay away.

I would give them less than 1 star, but unable to. They make you jump through hoops just to access YOUR OWN MONEY. Go to Fidelity, they seem to be more transparent and give you access to your own funds.

I did a complete 401(k) rollover to another financial institution from Voya and they took a $20 processing fee out. I had no problem with that. However, somehow $20.54 was left in the account. I called them and they said they would send me a check for the balance minus state taxes and waive the $20 fee. I received a check for 29 cents! They collected another $20 withdrawal fee when I was told it would be waived. I called them today and they said I was misinformed by the first representative. Just another way to scam customers out of another $20? I wish I could rate Voya a negative number.

I was surprised by some of the comments i saw that seemed to related to insurance policies? I have them for my 401k and they are GREAT! Their technology is world class for helping gauge where you are and where you are going, the local service guy is great and I've done 2 loans for house upgrades and had no issues. I'd recommend them for company retirement plans as ELITE!

HORRIBLE,RUN AWAY, EVEN IF YOU EMPLOYER HAS THEM AS YOUR 401K. DO NOT USE THEM GO TO YOUR LOCAL BANK OR CREDIT UNION!! THE CUSTOOMER SERVICE IS ABHORRENT!!

Impossible to work with. My mom died and it's been an utter nightmare trying to get them to talk to us. I have power of attorney and my dad is completely deaf. I sent them the POA once; they "claimed" they never got it even though I emailed and faxed it. I sent it to them a second time. They got it this time and authorized my dead mom to speak on my dad's behalf! Even though I was clearly on it. I called again and they claimed they never did this and also never got the POA from me...even though I have a dated letter that says otherwise. Still waiting for them to pay out the policy. It was supposed to help with the funeral, but I've now had to take out a personal loan because of their incompetence. You can tell how much the company cares when they don't even bother apologizing for your lost and try to be a little empathetic. It's a stressful time and Voya has found a way to make it worse.