Voya FinancialReviews of voya.com

Worst company. God bless you and your money!

i had a savings account set up through work. The owner of the company sold to someone else and that program stopped. took me years to have them catagorize me as 100% vested (i was a 28 year employee). Then i wanted to rollover my account to another. That was like pulling teeth. The owner filled out all the necessary documents. i had 3461.00 to be rolled over. It never got done. Value is now 3058.00. Their inaction has cost me 400.00 that i will never see. DO NOT INVEST at Voya. your money becomes theirs and they will make it impossible to get it out.

Terrible website and phone representatives that can't answer a question without putting you on hold for 5 minutes.

HSA card denied when used at health visits, called 800#- card's active. Kudos to the 2 @Voya who helped on the phone (so 2 stars vs 1) but why does it take THREE BUSINESS DAYS to resolve? My account's associated with previous employer (!) from 2 years ago; no wonder I can't get anywhere on the phone (automated) nor create online account under current employer despite bi-weekly contributions. Very frustrating. Who's at fault for this? Current employer HR person missed a step or Voya?

They are just an awful company with the worst customer service. Very high fees. Avoid them.

My employer uses Voya for 401K and it is awful. They will take your money every week and when you try to take a loan they will not let you get one. Avoid this company.

Voya screwed up my retirement account and refuses to correct the problem. All the money I deposited into my retirement accout was supposed to be Roth already taxed dollars. They reported that most of my money was pretaxed dollars...now I will have to pay taxes on money that was already taxed. They are horrible! They refuse to correct the problem and I am on the hook for paying taxes twice on my money

Despite some people having bad experiences, I think it depends on who your agent is. The Voya office and agent I have, have been awesome. I’ve been working with them for the last 30 years. So people need to take that into consideration.