VM InnovationsReviews of vminnovations.com

I had the exact same experience as most of these others. They tried to take 20 percent AFTER I already mailed off my return and lied 3 times about why there was a restock fee. I kept showing documentation and proof that what they said was a lie and they would change the reason. Amazon provided a full refund but this company kept trying to say it was Amazon’s policy to charge 20 percent. I reported them and even emailed Amazon leadership about them (including these many complaints). I’ve thought about contacting the lawyer after seeing this because of the fraud and attempted theft.

Absolutely horrible company. Grifters who screw over their customers. I purchased a rototiller from Amazon. I used it for less than 5 minutes. It didn't fit my needs so I returned it. They claimed that I "damaged" the item and refunded me LESS THAN HALF OF WHAT I PAID. And they couldn't even describe the so-called "damage!" Because there was none. Multiple attempts to rectify this all ended with the same line. "We found damage so we charged a restocking fee." Such utter BS. So much contempt for a paying customer! If you return a tiller to Walmart, they don't grift you. STAY AWAY FROM THIS COMPANY. THEY MAKE THEIR MONEY LITERALLY STEALING FROM CUSTOMERS. On what planet should I pay $100 to try out an item? I will never purchase from them again, and I will leave bad reviews everywhere I can.

Taken advantage of on return. 75% restocking fee on unused item. Gross business practice —Edit — supplier indicating case review and full refund. Will update upon receipt

I placed five orders for different products with Spreetail through ebay. Each order was confirmed but never shipped. Spreetail messaged me that it was due to pricing and system errors that the orders were accepted but cancelled the orders with Ebay by saying my address was incorrect. This was likely done to prevent Ebay from taking action like keeping the associated listing fees. Of the five orders, I received half of one of the five orders. When I requested a partial refund for the partial order, Spreetail said I would need to return the items for a refund. How can I return the order when only half of it was fulfilled. Scam company that is dishonest to its customers and Ebay.

This business is a complete scam. Stay away from doing any business with them. Just look at there plummeting eBay rating. And many other dissatisfied customers across other platforms. If you see them as a seller steer clear or you are likely to be scammed as well.

PRAY YOU DON'T HAVE TO RETURN AN ITEM!! I purchased an EV Charger for about $600, and upon returning the goods (unused and in original packing), was charged over $300 in restocking fees! I was told that "the order appeared to show signs of use or wasn’t in new condition", when, in fact, all I did after opening the package was remove the components to determine that the charger was the wrong charger for me, and then returned the charger in its original packing. I had asked that someone give me a call to discuss, and despite assurance that someone would call me within 48 hours, I received no call. Based on my own experience and their incredibly negative review history (see Trustpilot), I can only assume that making it difficult for customers to get their money back is part of Spreetail’s business model. BEWARE! FOLLOW-UP: I did finally receive a refund, but only after filing a complaint with the Better Business Bureau (which followed a conversation with one of Spreetail's customer service reps telling me that there was nothing that they could do). I thank Spreetail for the return of my money, but it shouldn't have been that difficult.

Third time still not a charm. I ordered a 110 gallon Keter storage box. First attempt wrong size. I agreed to drive it to the UPS store for prompt return. Second attempt, box damaged sticker noting like new. I purchased a new item. Was told they would ship a new item and to discard the second attempt. Third attempt, same sticker, was frustrated and assembled anyway. Lid warped. Contacted Spreetail. They said to take it apart, find an appropriate box to put it in and ship it back. I got rid of the box already, and told them that is too much work. They also offered a 25% refund if I keep it. Still waiting on that. Like many here .... frustrated. Not sure how Amazon still allows them to be on the site. I have reported a complaint to Amazon to have them removed.

I ordered a set of dumbbells from Macy's via Spreetail. This was the worse experience that I've ever had with an online order. I placed the order on February 1, 2025. I received a partial order 4 days later and never received the remainder of the order. I called Macy's about the order and Macy's told me it was a Spreetail issue and Spreetail blamed Macy's. I was caught in the middle. It took 30 days to finally get my money back. I would never order any product sold as a 3rd party from Spreetail. The customer service was horrible.