VM InnovationsReviews of vminnovations.com

I ordered a small trampoline through Amazon. The shipping was delayed. Supposedly coming through FedEx. I contacted the seller and was offered a $70 discount for my trouble. This was the first red flag. I was scammed by a drop shipper a year ago and the pattern is the same. Read the other reviews and realize IF you ever get your product it will be damaged and you will have a very hard time recovering your money. Amazon is waffling on this right now.

I placed an order for a pool on 5/16. Delivery was supposed to occur the following Monday. As soon as my affirm payment went through, the shipping changed to delayed. There is zero movement and I have been told multiple excuses. Do not order from these people unless you want to be played for a fool. They wont even allow me to cancel the order, although it has never been shipped. I also offered to pay the restocking fee now just to cancel the order. It is EVIDENT that we are going to either receive nothing as many others have or receive a torn up or broken pool. Scam company. UPDATE: after Spreetail refusing to refund our money, we contacted Walmart.com. although, they could not initiate a refund due to the third party seller. They made contact on our behalf due to multiple complaints against this company. Spreetail contacted us in an email stating they are going to refund us due to unable to fulfill our order. I will update if and when we receive our 1000 dollars back from the shady business practices on Spreetails end. LAST UPDATE: per Spreetails usual business practices. I HAD TO PAY 147.00 FOR A ITEM THEY WERE UNABLE TO FULFILL. THE REST WAS RETURNED. DISGRACEFUL

Like so many others here, I returned an item (a pool with a defective pump), only to be issued a partial refund—less than 50% of what I paid. Spreetail claims it was due to a restocking fee, despite the item being defective and returned within the proper window. After reading other reviews, it’s clear this is not an isolated issue. Spreetail routinely applies these unreasonable and unfair charges, penalizing consumers for product issues that are not their fault. It feels deceptive and unethical. I’ve reached out to their support for a full refund and have also contacted Amazon directly. I’m leaving this review in hopes of both resolving my case and warning others: DO NOT buy from Spreetail, especially for high-ticket items. The risk is not worth it. Spreetail: If you’re truly committed to resolving issues (as you claim in your responses here), I urge you to do the right thing and issue a full refund.

This company has unethical business practices. I purchased something through Amazon with this being listed as the retailer I received the package realize that I didn’t need it returned it immediately only opening the box insert the return slip. The item in trial cost me 96 dollars. They would not refund that and hid behind a COMPLETELY MADE UP assertion that I damaged the contents. Since I didn’t even take it out of its packaging that is patently untrue. The acted like they did me a favor by returning me $47 on my purchase and claimed it was this arbitrary restocking fee and due to the alleged damage. They were rude u helpful and are completely unethical. I will be sure to never shop with this retailer again.

As others have complained about, this company has stolen over$100 from me claiming that my return of their product was damaged. The original delivery box had a large tear in the 70+ pound box and no items were removed from the box. How is this my fault? Obviously they are known for this. Do not buy from them!

I ordered a Lafuma zero gravity chair through AMAZON; I received a Lumex walker from this horrible company Spreetail Lafuma zero gravity chair: $387.45 Lumex Walker: $214.99 Their resolution was that I should keep the walker and they will refund me $67.39. When I said no, I don't even need a walker, they made it very difficult for me to return. Reading these reviews, I'm afraid that they will not even fully refund me but will claim that either (a) I'm sending the wrong item or (b) I've somehow opened and damaged the walker or (c) that it's simply their policy not to refund in full. Edit: they came back with a full refund, so I'm going assume it was just an honest mistake :)

EDIT: The correct item was dispatched a few days later - thank you! Sent completely the wrong item - one worth £15 instead of the £150 item that I purchased.

We ordered a Yakima Ridgeback bike rack from Amazon, that unfortunately got sent through Spreetail. We received the bike rack. We attempted to install the bike rack, but the bracket that the speed knob controlled was defective. It would not actuate the speed knob. It was also missing two screws. After speaking with a rep from Spreetail, they agreed to send a refund after return. Unexpectedly, they sent another bike rack and are now charging a restocking fee. Never have I been charged a restocking fee for a defective product. Stay clear of Spreetail. You can see a clear trend based on other reviews...........