VM InnovationsReviews of vminnovations.com

0-Star Review: Terrible Company – Avoid at All Costs I had an awful experience with this company. They sent me a defective mattress—only the middle inflated properly, rising to about 12 inches, while the edges and corners stayed flat at just 3 inches. It's completely unusable, and nothing like what was advertised. When I contacted customer service, they refused to take it back unless I returned it in the original box—which, of course, is impossible after opening and expanding the mattress. Their "solution"? They told me to find a mattress-sized box at a grocery store. What grocery store carries boxes big enough for a queen or king mattress? Completely unreasonable. They’ve made it clear they won’t stand behind their product or provide a fair return process. This is a shady return policy designed to trap customers. I strongly recommend avoiding this company and buying from a brand with real customer service and a trustworthy return policy.

Purchased a hammock off Amazon. Item was shipped and sold by Spreetail. I opened the item and tried it out. It did not feel sturdy enough for me to be confident in using it, especially with children. I opened a return request through Amazon which was granted. Like most others, a message for a 10% refund was received. I did not want the item as it was more of a hazard so I opted to return it fully. Label was provided by Amazon and the item was sent back. Product was received back on June 28th. I received a reply from the seller noting that I would be receiving half my money back because of damage, missing parts, etc. I told them there was no way as it was tried once and repacked. The only thing that would be missing was the original box. I requested the seller send me pictures of the returned item along with as list of items that were missing. That request was denied and was giving the generic reply that it was missing items and was damaged. I, again, requested pictures to which they replied "We're unable to provide photos of individual or specific items that have been returned to us. However, the item returned for your purchase had one or more of the following apply: - Items are returned with damage or missing parts. - Items are not in their original condition. - Returns are made outside the 30-day return/exchange window. - Items show signs of use not caused by Amazon or seller error." At this point, I replied with "I would like to request visual proof of this "damage." There was no damage when it was returned. If this proof cannot be provided, then I request the restock fee be reevaluated or the item sent back to me for my own disposal." I have yet to receive a response back. I have reached out to Amazon for assistance and reported the seller. Update 7/2/2025 - seller continued to deny my requests for proof of damage. I was finally able to get an Amazon representative to look into the issue and the rep went ahead and refunded the entire amount to me with no help from the seller. If this seller is the only one with the product you need, make sure you are 10000% positive you are going to keep it and not attempt a return because I can almost guarantee they will screw you for half your money if you do.

I purchased an inflatable Boat via Amazon (not knowing this was where it was coming from). Once out of the box we found the air pump that arrived with it inadequate & faulty, it also wouldn't hold the air we got in. We did the right thing and started an Amazon Return, got a UPS label and sent it back to Spreetail, LLC in Lincoln, NE. I tracked it, they received it (6/24/2025). They then sent an email ( evening 6/24/2025)stating they would only credit us back $99.00 of the $199.00 spent on it stating they were charging us a restocking fee. Of 100 Dollars? That's robbery. Nothing on the return label ever mentioned a restocking fee for damaged goods, or any other goods. In all my years on Amazon I never ran into anything like this. I've worked in the supply chain, we never charged anything remotely that insane as a restocking fee. It took me awhile but I got through to Amazon about the issue. Double check your shipper/vendor on Amazon. At all costs avoid this company, they are a rip off.

Same as others. Sent the bike rack back two days after I received it because it was not compatible. Offered a 10% discount to keep the item. Returned it, alleging the product was damaged, missing parts, etc. Would only refund 50%. Simply untrue, never used it. This company should not be on Amazon and has no integrity. I

Was told that my outdoor storage would be delivered today, hasn't arrived and won't be here till next Tuesday, you should NOT give date of arrival then CHANGE IT waited in all day for nothing, NOT AMUSED

$156 to return a purchase? Never again. They refused to help or make an exception even though I planned to reorder. Zero flexibility, awful customer service. Be careful — they do not stand by the customer.

Just like many other posters here, I returned a patio deck box that was never taken out of the shipping carton. I bought it through Amazon. Spreetail is trying to charge me over $80 as a restocking fee saying the item was damaged or used which is totally untrue. The deck box cost $99 plus tax! This outfit is a scam! June 15, 2025 - update- Spreetail gave me a $13 refund on this purchase which was a fraction of $106 I paid including tax, so I contacted Amazon which did investigate and give me full refund. I got my money back, but only after the hassle of emailing Spreetail multiple times and dealing with Amazon customer service. Amazon reps were fine, it was just trying to find out how to call and get a live human that took time.

I ordered some pool parts that first didn't ship out on time, then were going the wrong direction to other cities in the complete opposite direction in shipping. I needed the parts so I bought them from someone else and got them before Spreetail's package arrived. I just put the return label on the box and returned it. They are now charging a restocking fee claiming the unopened box I returned contains unsellable items. This company is a scam artist. Either they shipped me old, defective, unsellable parts (I don't know if this is the case since I never opened it) or is lying about the condition of the items received. In either case avoid these folks and buy from someone reputable.