VM InnovationsReviews of vminnovations.com

Terrible company! After they sent me the wrong colored electric bike, we tried to return it. Even though Spreetail agreed they had the wrong description and agreed it was thier fault, I struggled to get anywhere with them. Finally after a bunch of emails they agreed to pay for shipping the product back. We shipped it back a couple days ago and received an email today saying it was not in new condition anymore!! We didn’t even pull it out of the original packaging, we opened the box and realized it was red and not tan so there was no need to pull it out. After investigating a little more, Soreetail emailed me that bad news at 2:50 pm.. so I checked the tracking and they didn’t receive the package until about 5:30 pm, this is so wrong in so many ways.. they lied so they could charge me a re-stocking fee and only give me back $48 of the almost $600 we spent with them!!! UPDATE: Spreetail writes that they are sorry and has sent me another email(as yoo can see from thier correspondence here). Here is another horrible response from them. “ Hello, We really do apologize but we only have the information that comes from our returns team that confirms the state of the item that was sent back. Our Returns Team confirmed that the item was returned showing signs of use or in a condition that prevents the item being resold, and the restock fee will remain per Amazon’s policies. We encourage you to review the following link which provides more information about this fee at amazon. Spreetail is happy to help you with any other questions that you may have. Thanks, Spreetail Customer Experience Team”

Bought an expensive large dehumidifier and failed after 10 months seller offered zero help not happy with this company and looking at the reviews here it appears they sell junk

I would never recommend purchasing from this company. I made a purchase with them, the item was stolen during delivery. Company responded with generic messages stating the item was delivered and I needed to wait 48 hours to see if the "lost" delivery was located. Item was not lost, it was delivered and a porch pirate stoled it. Company will not issue a replacement or refund, instead tells me to have Amazon resolve it, after Amazon told me I must reach out to the seller. Company is horrible, I should have read reviews before ordering. It appears based on the reviews this Company does not resolve anything. Do yourself a favor do not buy from them.

Edit (12/2/2024): Received an e-mail following up with the situation, expecting that I'd finally just have to return the charger, to my delight, they notified me that they've just gone ahead and refunded the entire purchase. Thank you, Spreetail! Original Review (11/12/2024): We purchased a Chargepoint EV charger from their Amazon page a mere few months ago, they're incredibly expensive to install, and unfortunately, my dad, who this charger was intended for, suffered a heart attack soon after. We've not had this installed, nor has it been taken out of the box, seller is outright refusing to work with us on a return, even as a courtesy. Very egregious seller, take your business elsewhere.

Highly NOT recommended to work here. They have great sales per annum, but they treat employees like trash. No annual increase, lack of benefits. There are some good agents who handle calls well, but overall this company was built to earn, not provide good service.

******UPDATE***** Still no reply from them as stated in their reply that they did. Ordered fencing, nightmare from day 1. Fencing received damaged. They promised 2 price reductions, received one, received part of the 2nd. Replacement fencing again received damaged. Reported it, no offer to replace. They finally sent an email stating they would give a full refund, havent seen this either. Did go ahead and salvaged what was usable, because by then we needed to use it. Ordered on 8/27/24 and still trying to get this resolved, with no luck

Ordered a set of hand weights and rack through Target and a week and a half after the stated delivery date, never received the item. Spreetail was the seller and shipper. According to the FedEx shipping info., the shipment was stalled halfway through the process with no more information available. Had I read the reviews here, I never would have ordered these items knowing that Spreetail was the shipper. They seem like a very untrustworthy, scummy operation. I appreciate that Target refunded my money.

I placed an order on Amazon for a Pilates Reformer and the very same day I realized it wasn't the one I actually thought it was, so I requested with Amazon to cancel the order. I received a message from the 3rd party company Spreetail that they received my cancelation request and that the Pilates reformer was still in the warehouse and i will receive my refund in 3-6 business days. It is now one and a half months later and I still have not received my refund of $600.00 plus... I have reached out to Amazon multiple times to check on my refund and each time they told me that I'd be receiving the refund in the next 7-10 days, if not from Spreetail then from Amazon. Nope, Ive never received any refund. I called Amazon today and was able to have a Supervisor check into the situation and after over an hour phone call with Amazon trying to contact Spreetail for answers they finally told me to dispute the charges and sent me a full report via email that Spreetail promised a refund and has never fulfilled that and that I "the customer" never even received the product. Amazon also asked me to report this seller on to Amazon reports about sellers because the more reports they receive then Amazon will cancel them from being able to sell on Amazons page!!! Terrible and Disgusting management behind Spreetail! I encourage whomever is reading my review to also go check out all the revies on Spreetail and you will see how they are scamming customers left and right