VM InnovationsReviews of vminnovations.com

I purchased an open-box pool drain cap from VM Innovations, and when it arrived it already had a crack in it. When I went to install it, it immediately started leaking. I contacted the company within two days of receiving the item, but they refused my return, saying it was a "final sale." I was never made aware of that, and regardless, it shouldn't apply when the product arrives defective and unusable. Very disappointed in this company's customer service and policies. Thankfully, my credit card company stepped in and credited me the charge.

I purchased a pilates reformer. The padded platform is damaged. I asked for a partial refund so I can buy a new part. They refused. They want me to return the 98 pound reformer. I paid someone to bring the reformer into my basement and put it together. I cannot even move the machine. They don't care.

I ordered an inflatable hot tub and realized it was too small a few hours after ordering. When I got it I setup a return and sent it back unopened. They wrote back after receiving it and said that it was "unsellable". Then proceeded to charge me the maximum 50% restocking fee that Amazon's policy allows. $235.00 I have shopped with Amazon 10+ years and never had Amazon.com or a third party seller screw me over like this. I would NEVER recommend this seller. I will be sure to stay clear of Spreetail for all future purchases and recommend that you save yourself money and do the same.

I would give a 0 if I could. I ordered a round cutting board and was sent a square one. I reported it to Amazon and the seller, all of a sudden my order of a round cutting board was delivered. I was suppose to have until August to return the Square cutting board that I did not even order but Spreetail harrassed me daily until I just wanted to be done with it. Now on my day off from work I'm having to wait on FEDEX from 8a to 6p to pickup a shipment that I never ordered, what a waste of my time for an incident that was completely their fault. Will never order from this company again and can clearly see why they are not listed on the BBB.

Ordered a pool. Didn’t like the liner. Never used it. Returned it and only received 20% refund. They said it was used or missing parts. Totally false.

I have a story pretty much like everybody else. I ordered a Stamina rowing machine from Walmart, noticing that it would actually come from Spreetail, a company Walmart has listed as a "Pro Seller." I should have done some research, but I had never had a negative experience ordering from Walmart. At first it seemed really impressive. The item shipped immediately by Fed-Ex and arrived two days later. But it wasn't a rowing machine, it was a pet gate. Spreetail had sent me an email (which I thought was an official email from Walmart) instructing me that if there were any problems with my order, to reply to this email. So I replied to this email immediately. I explained by email what had happened. The person on the other end kept me online for two and a half hours answering various questions, giving him numbers off the labels, model number of the pet gate, tracking numbers, etc... When all was said and done the person at Spreetail did not offer any solutions. The email back-and-forth took an eternity, and I finally wrote and said I had to get offline. Overnight I researched Spreetail and saw the reviews at Trust Pilot and the BBB. Plainly, I have been scammed by this company and should have researched it before placing the order. Seeing the tremendous trouble people are having with this company, I will think about whether to fight this or write it off as a disaster. But I will inform Walmart of what transpired. This morning I also looked at similar rowing machines at Amazon, only to see that SpreeTail is also the shipping party on those too. So we have yet another issue to concern ourselves with: What company is actually responsible for sending the items we order from otherwise reputable companies? It's especially problematic when SpreeTail is presented as a company that seems to have been endorsed by Walmart by being labeled as a "Pro Seller." I just wanted to share this story in the hopes that others will take all the reviews here seriously (as I didn't). It's really not a good feeling to get scammed out of $170 and know it might have been avoided if I'd researched Spreetail.

Ordered an item and it was not delivered. Attempted to contact seller to organise a refund or replacement item to be refused. They could also not provide me with proof of delivery to confirm that the order had been delivered as they said! The reason for the refusal to help me was that it was outside of their 30 day refund policy, how can I get a refund on a product I never received? Terrible service and will never use again. I have reported the seller to Amazon!

I bought a used lake raft. I am a grandmother and the kids were very excited to use it. Not only was there a leak in the outer ring of the raft, there were also missing parts for the shade structure. We tried to use it a bit as it lost air but we were also at Trinity Lake in 94 degree weather so with no shade, no one lasted very long. I bought it in advance of the trip, so return window was over and I was screwed.