Vivi Electric BikeReviews of viviebike.com

Ordered a replacement part and it came damaged. Had to pay for having it replaced. Company wanted to either send me another one meaning I would have to pay a second time for replacing it or I could get half my money back meaning I was still paying for a damaged part.

Control does not work. Battery is fully charged. Worthless as it sits now.

I have an electric E wheel bike 24 2024 and the battery you sent me that I thought would work. It’s too big for the bike. It won’t slide down. I have been trying to do aI have an electric E wheel bike 24 2024 and the battery you sent me that I thought would work. It’s too big for the bike. It won’t slide down. I have been trying to do a refund and you have not responded a refund.

Customer Service is non existent. I called to get help troubleshooting a bike I recently received. For a whole week I tried to contact someone to help me. I would call the hotline and they would take my information and say someone will call me, but they never did, I tired the online chat system, but they are in some weird time zone and even waking up at 7am to try and chat they were only there long enough for one message, and guess what that message was, just asking information so some can get back to me. I ended up doing my own troubleshooting and determined the most likely culprit was the battery, This was a gamble though, because the batteries were non refundable. The battery did end up fixing my issue but it was a level of troubleshooting to get to that determination that I would not expect the average consumer to go through, I ended up disassembling the entire bike, and running everything with with a power controller and multimeter to find the issue. I am certain anyone else would have just thrown the bike away at that point.

Received my h7ul bike 6 days after ordering. Got here on Friday June 19 th. Spent the afternoon assembling it.had no issues with anything. Went on a 2 mi test ride. All good. Adjusted handlebars and seat, and rode 28.5 miles on mixed use trails in garland, tx. In 2 hrs ride time, with 272 ft total elevation change. Averaged 12 mph. So It has not appeared to have any problems. I am 79 years and this is the very thing I needed to get my mileage back up. I am pleased with the bike. No complaints about anything, except is there a way to keep the electrics on when taking a break?

Customer Service is horrible. I have been trying to resolve an issue for 10 days now and it is still not resolved. Your automatic reply says solutions within 24-48 hours and that is not true. I don't understand why Vivi won't respond in a timely manner. When I call the hotline, it is just an answering service. When I you send an email, it is not current and offers no solutions.

Nice bike and good price however the directions could be more clear.

It fit was a little different at the end of the plug