Mike L.
Bait and Switch
Purchased a 1000 watt, 21 speed, 22 MPH , 330lb capacity. Received a 500 watt, 7 speed, 20mph, 286 lb capacity bike. 13 emails back and forth many are just repeats from Vivi. Last one was them telling me they were celebrating a Holiday. I believe it’s a classic case of bait and switch in which they’ll try to wear me down with endless emails and no option to return.
Response from Vivi Electric BikeOct 9, 2026
Dear customer: Hello. We sincerely apologize for your unpleasant shopping experience. Our customer service team is based in Hong Kong and will be on holiday for 5 days in early October for National Day. Regarding the electric bicycle you mentioned, we have already verified the situation. We have verified the details regarding the e-bike you mentioned. Our new H7UL e-bike model features updated specifications: 27.5-inch wheels, a 500W rated motor, a 374.4Wh battery, 7-speed gears, a top speed of 19.8 mph, and a weight capacity of 265 lbs. Compared to the previous model, it features a 499.2Wh battery, a 21-speed gears, and 21.7mph. The new model's performance and specifications have been reduced primarily to comply with US regulations and policies of e-commerce platforms such as Amazon. We sincerely apologize for the inaccurate information on the advertising page. We have urged our support team to assist you in resolving this issue and can offer you additional compensation. If you wish to return the product, please contact our after-sales customer service team directly to handle the process.