Thomas M.
The battery would not charge
The battery would not charge. You would not send another. Had to purchase another. $60.00. The battery wears out within 2 hours. And it loses power after it is charged just sitting in the garage. So I have to keep it charging all the time. The headlight has never worked. I regret purchasing from you.
Response from Vivi Electric BikeMar 8, 2024
Dear customer: Hello, I'm sorry to bring you a bad shopping experience. We sincerely apologize for this. Before purchasing items, we recommend that you first contact our after-sales customer service to provide you with after-sales support. Our customer service staff will check your warranty period and provide you with a repair plan. If you are within the warranty period we can reship your bicycle components for free. Depending on your situation, you can replace the charger, headlight and battery for free during the 1-year warranty period. You only need to purchase bicycle components for replacement if the 1-year warranty expires. Depending on the condition of your battery, your battery may be aging or short-circuited, resulting in short battery life and short-circuit faults. If you are still within the 1-year warranty period, please contact our after-sales customer service as soon as possible, thank you!