Vivi Electric BikeReviews of viviebike.com

I continue to be impressed by the Vivi Bike Company. I bought the bike a year ago and it has been a joy to ride. I hammer it hard and it keeps on coming back for more. Now, I've had two interactions with the Service Department and I am blown away by their excellent responsive to my requests for support. I recently discovered two broken spokes on my rear wheel and the shop where I get my bike fixed did not have that spoke. I contacted Vivi contacted for replacements and received the replacement spokes quickly. And the cost for the replacement spokes was really reasonable. I had a similar experience last fall when I needed to replace my lost battery keys. These guys are really good. Buy a bike from these guys.

Fast shipping, well packed, arrived in very good condition, all assembly tools included. Rear derailleur adjustment should be checked.

When you put someone on the Chat section, It would be a good idea that she doesn't fall asleep when people are trying to ask her questions. Pretty Sad...

Company services and communication with buyer is so good, but delivery communication at the end is not good. So it should improve and will be better for the company.

It was great to know that you had the right product and came with a decent time battery charger so thank you again good customer service.

I had to pay for what should be a warranty Item. I got my M026TGB bike Sept 6 2023 , by January 2023 my headlight went out, and the replacement would not turn off so Vivi Told me I needed a new Brushless motor controller and to purchase it on the website period, on a bike 6 months old.

Warranty issue and company will not reply. Sent two emails to the address in the manual but nothing but silence in return.

La rapidité a réagir