Vivi Electric BikeReviews of viviebike.com

Response from Vivi Electric BikeNov 7, 2025

Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Since our instruction manual is a general manual and has not been revised for a specific model, it may have some shortcomings. We are constantly improving our user manual to help customers complete the assembly and ride smoothly as much as possible. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰

Response from Vivi Electric BikeNov 7, 2025

Dear Customer: Hello! If you require telephone support, please call during the following service hours. Calls outside these hours will not be answered. Telephone Support Hours: Monday to Friday: 9 AM - 6 PM (Eastern Time). For better support, we recommend that you use email as your primary contact method. Email addresses allow our customer service staff to easily track your after-sales records. Generally, our customer service will reply to your email within 12 hours. Vivi will continue to be dedicated to providing you with assistance and support. 🥰

Response from Vivi Electric BikeNov 7, 2025

Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰

Response from Vivi Electric BikeNov 5, 2025

Dear Customer: Hello! We sincerely apologize for your unpleasant shopping experience! We have tracked your after-sales record and learned that the second package was stuck for nearly a month due to the inaction of Amazon Shipping. Despite repeated urging from our customer service staff, the progress was still slow, and it finally took about a month to deliver your package. We sincerely apologize for this. In future delivery services, we will promptly optimize our shipping methods to provide you with a better and faster transportation experience. Regarding the product discrepancy issue, please contact our after-sales customer service email: [email protected]. Please provide your order number, a picture of your bike model, and a picture of the torque sensor you received. Our after-sales customer service will investigate the situation for you. If our warehouse staff sent the wrong item, we will promptly resend it to you to avoid affecting your ride. Vivi will continue to do its best to provide you with assistance and support. Have a pleasant ride!

Response from Vivi Electric BikeNov 5, 2025

Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰

Response from Vivi Electric BikeNov 5, 2025

Dear Madam: Hello. Please don't worry. If you do not receive the purchased items, we will not make you bear any financial loss. According to your after-sales records, our customer service staff has submitted a claim to FedEx for your package, and has also processed the reshipment of your electric bike. A new reshipment order for the electric bike has been created. Due to time zone differences, our customer service may not have been able to reply to you immediately. After the reshipment order is shipped, our customer service staff will provide you with a new tracking number. Please keep track of the new package delivery status. Contact FedEx immediately at +1 800-463-3339 to maintain communication and avoid delivery errors again. The new electric bike package is expected to arrive at your address in 4-7 days. To express our apologies, we will provide you with a free gift, which will be shipped with the package. We are committed to providing you with the best support and service. We wish you a pleasant life! Thank you!

Response from Vivi Electric BikeOct 30, 2025

Dear Customer: Hello. Due to differences in seatpost dimensions between our new and old bicycle saddle models, there may be slight variations. This could result in you ordering the wrong item or receiving the wrong shipment. Please contact our after-sales customer service at [email protected], sending a picture of your bicycle model and the vehicle label information from your frame. Our customer service will then match the correct saddle and send it to you free of charge.

Response from Vivi Electric BikeOct 29, 2025

Dear Customer: Thank you for your appreciation of our after-sales service. We are committed to continuing to provide you with help and support. If you encounter any problems related to electric bicycles, please feel free to contact our after-sales team. Have a pleasant ride! Enjoy more riding fun!🥰