Vivi Electric BikeReviews of viviebike.com

Response from Vivi Electric BikeJan 9, 2026

Dear Customer: Hello! Thank you for your feedback! If the charger you received is faulty, please contact our after-sales service team promptly (email: [email protected]). Our after-sales service team will diagnose the fault for you as soon as possible and send you a new charger free of charge! Thank you! Sincerely, VIVI Team

Response from Vivi Electric BikeJan 9, 2026

Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰

Response from Vivi Electric BikeJan 9, 2026

Estimado cliente: ¡Hola! ¡Disculpe la molestia! Si la bicicleta eléctrica que recibió presenta algún problema, comuníquese con nuestro equipo de servicio posventa lo antes posible (correo electrónico: [email protected]). Nuestro equipo diagnosticará el problema lo antes posible y le enviará una nueva bicicleta eléctrica o piezas de repuesto sin costo alguno. ¡Gracias! Atentamente, el equipo VIVI

Response from Vivi Electric BikeJan 9, 2026

Dear Customer: Hello! Thank you for your positive feedback on our customer service. Vivi values ​​every customer, and customer satisfaction is always our top priority. We will continue to provide you with the best assistance and support. Have a pleasant cycling experience! 🥰

Response from Vivi Electric BikeDec 9, 2025

Dear Customer: Hello. Thank you for your comment. We understand you need to purchase a chain guard for the 2021-2022 model C26 electric bicycle. Due to the discontinuation of our partnership with the manufacturer of this model, we are no longer able to supply some of these products. We sincerely apologize for this. We sincerely apologize for this. Due to the need for product technology and quality upgrades, we have switched to a more reliable OEM manufacturer. If we have spare parts, we will wholeheartedly provide them to you. If you have any further needs, please feel free to contact our after-sales customer service! Thank you!

Response from Vivi Electric BikeDec 8, 2025

Dear Customer: Hello! Thank you for your positive feedback on our customer service. Vivi values ​​every customer, and customer satisfaction is always our top priority. We will continue to provide you with the best assistance and support. Have a pleasant cycling experience! 🥰

Response from Vivi Electric BikeDec 3, 2025

Dear Customer: Hello. Thank you for your feedback! We apologize for the unpleasant shopping experience. Our battery was previously sold out, so we were unable to replace it for you immediately. The new battery is on its way and is expected to arrive at our warehouse in a few days. We understand you are dissatisfied with our after-sales solution. We have already forwarded this to our after-sales department, requesting them to do their best to meet your needs and upgrade your compensation plan, hoping to make you as satisfied as possible. If our customer service is still unable to provide you with a satisfactory solution, please contact me! I will escalate your request until you are satisfied. Thank you! Sincerely, VIVI Team

Response from Vivi Electric BikeDec 3, 2025

Dear Customer: Hello. Thank you for your feedback! Based on your after-sales information, we understand that you purchased the wrong battery due to insufficient vehicle information. Our after-sales customer service has arranged a return for you. Currently, based on the information you provided, we are unable to determine the specifications of your bicycle battery. Since you do not have a purchase receipt, please provide a picture showing the specifications of the battery's center position to our after-sales customer service (email: [email protected]). Our after-sales customer service will then match the correct battery model and resend it to you! Sincerely, VIVI Team