Vivid RacingReviews of vividracing.com

great support!

Worst customer service. Multiple phone calls and emails and no help. I will NEVER shop here again.

I went on their website and emailed them to order a rear diffuser for my gen v viper. I resent the picture of the version I wanted and reconfirmed with them exactly which one I wanted by email. I did all this as I am based in the UK so did not want to have to send it back. They confirmed it was correct and it had been sent but never supplied a tracking number so I had to one a Paypal dispute. They sent the wrong one! I did my utmost to get them to send the right one, I even emailed their CEO, Dan Mermelstein explaining the situation but he didn't even have the manners or backbone to reply. That says more about the company than anything! I even said I wantted to buy other parts but they were not interested. I now have the wrong part and it's too expensive to send back. Thanks Vivid, you have proved just how useless and inefficient you are. With this type of customer service and the other terrible reviews received you will lose hundreds of customers but you really do not seem to care. Be warned they are useless and will do their best to screw up your order and their customer service is non existent.

I highly recommend taking your business elsewhere. They did a reasonable job of setting up a dropship for a wheel, easily the easiest thing to do in the industry. However, the wheel arrived damaged. 45 days later there is no resolution. The customer service is a complete joke and not on the level a company of this size should have. It took them 6 weeks to submit a shipping claim with UPS, this is after I was told multiple times by Cait Lienart that it had already been submitted starting the week I received it. I was lied to by another representative stating that a manager named Tiffany had been informed of the situation and would contact me with a resolution/follow-up that day, 7 days later no contact from Tiffany. At the end of the day, I just hope that their online department is held accountable for their complete lack of customer service.

I can only say don't buy anything from them it take months for them to respond and still No parts six months on.

I made a purchase from vivid for $572 . When I never received an update on my shipping I contacted them only to find out the don't have the items and don't know when they will get them. But they took my money this is terrible and deceitful. Don't trust them

I purchased a Answer dirt bike helmet through vivid racing well over a month ago do to it being a size too small and since then I have been trying to return the helmet. I have sent multiple emails and have made multiple calls each time I am told that the department which processes returns will contact me and explain how I should proceed. NO ONE ever contacts you back. This company is one of the worst I’ve dealt with yet and all I want is my money back.

I ordered hub centric rings on May 6, 2021 at 5:53PM EST. I called Vivid Racing at 6:05PM re: that I wanted to cancel my order. I spoke with a Vivid Racing customer service representative to cancel the order. The representative advice she would cancel the order. I was good to go, no further action was required. May 11, 2021 6:39PM I received an email that Vivid Racing cannot cancel my order has been shipped. May 12, 2021 at 12:46Pm I received a notification from FedEx that a package has arrived. At 3:15PM I picked up the package directly from a FedEx location. The package said it was from Tanabe I'm California not from Arizona where Vivid Racing is located. So I open the package to find out it is the hub centric rings that was canceled. May 12, 2021 3:48PM I called Vivid Racing to discuss the order I canceled. I spoke to Ursy Horsteen with Vivid Racing re: advice that is canceled the order with a previous Vivid Racing representative. Ursy advised that the cancellation process takes 2 to 3 business days. I notified Ursy that I spoke with representative that stated the cancellation was processed. Ursy advised I was misinformed and did not know why the previous representative did not tell myself of the it company protocol. I advised I cancelled the my order and never wanted the hub centric rings. I requested to speak to a supervisor. I was denied. Ursy kept repeating company protocols. I notified that it was their representative's mishandling that brought us to this situation. Ursy acknowledged the problem with my interaction with the previous representative. Then denied myself a refund. I did not want the items and advised I would go back to FedEx to return them. Ursy advised the item was processed and received. She would not issue a refund. Ursy advised that I would email pictures of the box and items to a link she sent to my email. Vivid Racing would forward the email to the manufacture to find out if they would issue a refund to myself. Ursy advised that she could not guarantee I would get a refund. Even if I followed their protocol. In addition, she advised that she could not guarantee if the manufacturer would take back the items to get returned. At this point I was furious, even I took the proper steps I was at the mercy of the Vivid Racing and the manufacture. I was left with no options. So I sent the photos per Ursy at Vivid Racing on May 12, 2021 at 4:06 PM I emailed the photos to Ursy. May 13, 2021 12:23PM I received an email from Ursy that the manufacture would charge a 20% restocking fee, I would have to pay for shipping. The total was $53.74. Shipping alone is $15.74. The 20% restocking fee is $8.60 leaving a cost of $23.34. The items totaled $38.00 - $23.34 = $14.66 refund. This is simply outrageous. I called and canceled the order. Vivid Racing's representative canceled the order. The representative did not advise myself of the 2-3 day protocol to cancel. So I am getting punished with undue penalties because of Vivid Racing's representative neglecting to do their job properly. So I am left stuck. This is a terrible experience that left me hanging.