Vivid RacingReviews of vividracing.com

Ordered two parts that need to be used together. Can't use one without the other. Was told both were shipping on Monday and I would receive them Friday. The box arrived Sunday. Only one of the parts was in the box. Contacted them the next Monday and they said the other part is back ordered and they don't know when it will ship. I told them to cancel the order and send me a return label for the part they sent. So far they won't send a return label and want me to pay shipping for both directions. I have reversed the charges on my card and am still trying to get the return label. They really don't seem to care that the messed up. They just want to push the cost onto me. UPDATE: I called the number in their reply to my review today. Spoke with Ems. She apologized for my experience, said they were aware of all the bad reviews, said the company had a mew owner as of a month ago and they were working to resolve the issues with the company. She said she would send a prepaid return label and make sure I got a full refund for everything. I asked her to confirm this in writing. Later today I received the below email: "Hey Ken, Thank you for giving me a call. My apologies for the frustration that you expirenced. This is definitely not how I intend for our business to run. As agree'd upon, I will get you a prepaid return label and work on getting these parts returned to you, at no cost to you. Once returned, we will process a full refund for your order. In the meantime, would you mind pulling down your TrustPilot review? As you stated you started a claim with your bank, once the return is completed we will not be able to process a refund until the chargeback, or claim is closed. Ems Olmedo Product Returns Agent" I replied that I would update the review as we want through the process and that the bank never let's someone get both a reversed charge and a refund. They monitor for that and automatically correct it if it happens. Todays update is that I have yet to receive the prepaid return label. Finally got my full refund. Not an easy process. You definitely have to keep on them and double check everything. They routinely send auto generated emails that don't apply or make no sense. I have increased my review to two stars because I no longer think they are running a scam. It is just poor execution, unskilled employees and a company trying to make a buck by not really doing anything.

I ordered an exhaust for my four wheeler with a jet kit the exhaust came but the jet kit was missing

The parts I got were great but there should have been some type of warning it would take almost two months to get them!!

I’ve ordered a few times from them. Every time there were issues. Items misrepresented, defective, and said to be in stock but ends up back ordered. This company is just a third party seller. All items are shipped from manufacturers or other companies. They also don’t stand behind their products or service and don’t own mistakes. It’s a gamble ordering from them every time.

Garbage. Slow, inaccurate, part numbers don't match what's online. Prices don't match what's online. (They called to bill me extra for their mistake) sent me the wrong part anyway. Now hassling me about the return. Just save yourself the headache and go to the OEM.

I ordered a tool from them a month and a half ago. They did not have the tool. It is no longer in production. When i reached out to them a week later to cancel my order they said 3-5 business days for a refund. I had to file a fraud claim with my card company and they claimed they shipped the item. I have email confirmation that it was canceled and their “accounting team” is working on processing a refund. They are stalling until the time runs out. Still talking to my credit card. Hopefully i will get my money back. Update: i have reached out to them again. Will update again if they ever give me a refund. Update 2: after everything the owner got involved. They did refund my money so i have changed my rating to 2 stars.

Poor quality poor fitment once modified looks pretty good

They have products on their website they dont even let u know u til nearly week and a half later its out of stock... I had cracked rims that was letting air out everyday and needed new ones asap and it took then over a week to let me know the rims i bought and paid for were discontinued! Be aware!