Vivid RacingReviews of vividracing.com

This is the drop shipping company, I make all online purchases with my credit card so if something goes wrong, I can payment and I’m not holding the bag, for some reason, it kept flagging my card and not letting me use it so against my better judgment, I used my debit card. I received a rear carbon fiber diffuser for my S 2000 unfortunately it’s raw fiberglass. I have no way to get my money back. Please shop elsewhere and save yourself the headache. Also lost a day of work waiting for the packages to show up because they require required signatures. That’s when we realized it was two separate packages coming and only half of my order arrived. I have yet to receive the other half and I’m not holding out much hope on it being correct either. The customer service is nonexistent, all around horrible company. I wish it would let me reply to these people. They have no interest in taking this part back without charging me half of the value in shipping. It will go It The trash and I will learn from this experience, it cost me $500 to learn not to use vivid racing ever again. I hope your lesson isn’t more expensive than mine!! Steer clear of this company!!!!

Stay away from them. Give your money or business to another company. I purchased and ECU flash tune to be installed on my Range Rover . Everything was great until they stopped doing that side of business. Problem is, the support system is non existent and I cannot have anyone who does dyno tunes , access my ECU tune to work on my computer. Vivid did not communicate to their customers that they were going to discontinue this platform and suggest to get my tune on a flash drive before this would happen. They told me to go to Race Chip and they said they have nothing to do with that. Vivid people have no clue over there and are just saying SOL to me, after spending 900.00 to have it done

Joke of a company Accidentally ordered two sets of wheels. Said something went wrong on the website while purchasing, and it was something wrong with my card. So you'd assume it wouldn't charge my bank, right? wrong. Two $1,200 charges processing currently. Listen to the 1 star reviews. Do not buy from here.

This should be zero stars if not negative if that was even humanly possible…DO NOT BUY from these A-hats! I ordered swaybar for a 56 Bel-Air in early August. I was told it would be a six week turnaround. I prepaid and also was required to sign acknowledging six week order time. At six weeks, I emailed my sales rep and he told me that there would be a tracking number forthcoming the end of the week the bars were ready to ship from the manufacturer… Well, that never happened so a couple days later I shot an email for an update And I got a return email that said the sway bars were discontinued! I called the manufacturer direct, Hellwig industries. They told me that they never had an order placed for these bars. They are not discontinued and they have one set in stock! I’m emailed back to my sales rep and let him know about the conversation I had. He told me he would immediately get on the phone with them…..BF LIE! VIVID RACING is a clown show.. Can’t wait to visit you in person at SEMA in a few weeks

Do not buy from this company. Purchased a turbo that obviously does not fit my vehicle but would not accept a return and refund my money. IT WAS NEVER INSTALLED. Was only taken out of the box and after the mechanic noticed that OBVIOUS difference in comparison, wrapped it back in the plastic and put it back in the box, then notified me via, phone and txt with the photo I posted. I already had given this photo and other information sent to your company prior to this review. That is why you received this type of review. Now that you know this model turbo does not fit my vehicle as stated, you can revamp your website so others do not have to loose their hard earned money.

The vehicle compatibility info for their items can’t be trusted. Bought a tow strap that said it’d fit my vehicle and it didn’t. They wouldn’t offer a full refund either. They only offered a refund with a bunch of fees/restocking fees tacked on which would be significantly less than what I paid. A partial refund is understandable if it’s a buyer issue, but this is an inaccurate item description issue. I would’ve never bought the item if it wasn’t for the wrong fitment info on the website. Their response to me was that it does fit and that it’s a buyer issue. (like I don’t know how to match the part up to the factory tow socket and screw it in). Joke business, never shopping with them again. Update: I reached out again to their customer service as suggested and they doubled-down. They now admitted to the part not being compatible but won’t offer a refund at all.

Horrible experience from strat to finish. Their website stayed a part available would fit my vehicle. I get it and it states wrong year and I wanted to return. Everytime you call you get just another ride employee that speaks hardly English and hard to understand and don’t give two Sh$t$ about you. Took them 3 days to approve return and now charging me a restocking fee for their websites mistake. Don’t walk away run away from this company as not only are their prices higher they are rude and hard to get ahold of. Oh if you pick the choice of having them call you back they call ring once and hang up on you. RUN AWAY

I rarely leave reviews like this, but after 140 days — 20 weeks — since ordering these parts, I think this one is warranted. This entire experience with Vivid Racing has been an absolute mess from start to finish. We ordered parts for my McLaren back in April. Since then, it has been one delay after another, with multiple promised dates coming and going. Then we found out one of the exhaust tips was shorted from the original order, creating yet another delay. Now, after finally getting the remaining parts shipped, there is an issue with the delivery address. Instead of simply calling FedEx and correcting it, something we routinely do with shipments and that normally takes 5–10 minutes, I’m being told they’re “actively working with FedEx” and that address changes can be difficult. At this point it has been four and a half months since this process started. To be clear, the shop installing the parts has been great and has continued pushing Vivid for answers. My frustration is entirely with Vivid Racing and how this order has been handled. Mistakes happen. Parts get delayed. I understand that. But when you have mistake after mistake, missed timelines, poor communication, and then something as simple as correcting a shipping address becomes another ordeal, there’s a bigger problem. For the amount of money people spend on these cars and these parts, I expected a significantly better level of service. 140 days and I’m still waiting for the order to be completely resolved. Unfortunately, based on this experience, I would not order from Vivid Racing again.