Vivid RacingReviews of vividracing.com

Update: Despite the delay, I got what I ordered in good condition, Thank you to the support team that assisted me :)

I ordered a car part over a month ago that they only offer via drop shipping. Unfortunately, they have no communication with the distributor and cannot tell me anything about my order. I was told the contact number to the drop shipper was out of order. You are telling me that you guys do business and send money to mysterious people you have literally no business relationship with? I have worked for many companies over the year and this is just bad business. It’s almost been a month and they still cannot tell me anything. I was also told to refund my order, I’d have to wait 3 day for the refund to be “approved” by someone at the company. There was a possibility that the refund would not be approved. I have no product and you have hundreds of my dollars. That should be an automatic refund my dear. Poor business tactics, awful customer service, it’s time to revamp your policies people or you will put yourselves out of business.

“In stock” exhaust has not shipped a month later. Received a follow up email after several inquiries mentioning it would ship on the 7-30 almost a month after ordering 7-3, and they would follow up. 8-6 no follow up and no exhaust, seems like a long time for something “ in stock”

I suspect quite a few fake positive reviews have been posted. Customer service is the worst I've experienced without exception, I eventually got a refund but had to constantly push them for one. They took my money quickly for a part that was not in stock, but did not reply to messages subsequently. Will never ever ever order anything from Vivid again!

Initial customer service from Chris K. was great - got what I wanted ordered and all the details taken care of relatively quickly. The product I ordered takes 5+ months. It has been over 5 months which is fine, there is no guarantee, however I do wish Vivid Racing would reach out at the 5 month period just to give an update, and if no update is available, a simple, "we haven't forgotten about you and will provide with updates as soon as we get them." As business owner myself, that level of customer service goes a very long way.

Great product very happy

I’ve been waiting for 7 month for my wheels I ordered . Vivid was blaming it on vendor delays , but when I got in touch with the vender , they never placed the order with them till I checked with vivid for my wheel progress 3 month later after I paid . Now they won’t return my calls .

Just great, no need to say slot!!!!