Vivid RacingReviews of vividracing.com

I ordered a pipe for my 1990 CR250. Vivid Racing website said " In Stock". Months went by. I called a few times, someone answered and said, " Let me connect.you to correct department". Phone would always ring and ring. I sent a couple emails stating I was unhappy and that the website said the part was in stock and that I hope Vivid Racing wasn't using the same tactics as a lot of the other parts stores online just to make some sales by collecting money first, then taking mo the to get the products delivered. After that, I received an email with a brief explanation and a notification that my part had been shipped. About 3 weeks later, the part arrived and it did Fit and is now installed on my bike. I would have given 5 stars but for this reason, I give only 3.

The part was the right one, and the car sounds great. Waiting 4 months for a part that was said to be in stock was BS. Someone needs to promote honesty on your website.

I am very disappointed with my first experience with Vivid Racing. Despite the information I provided through email, including photos clearly showing the issue, customer service stated that I received the correct item. However, the product I received clearly does not match the installation instructions. Their own installation video shows the J&L bracket mounting to the vehicle's strut bar using the OEM 12 mm bolt, but the mounting hole on the bracket I received is significantly smaller than 12 mm, making it impossible to install as demonstrated. It's frustrating to receive a product that doesn't fit as advertised, especially after providing clear evidence of the problem. I expected better quality control from a company that comes so highly recommended. ------------------------------------------ I have updated my rating to 3 stars because, while the bracket's mounting hole diameter was incorrect, the oil separator itself was the correct product. I was able to resolve the issue by enlarging the existing hole in the aluminum bracket to the required 12 mm diameter, allowing the J&L Oil Separator to be installed properly. Although I was able to correct the problem myself, this is something that should have been accurate from the manufacturer. With the modification completed, the installation was successful and the issue has been resolved.

Product came as ordered but has no install instructions. No links or information or documentation. This product is correct for my vehicle and year.

First off, all products did arrive as ordered. The website is "good enough" to get items found and ordering processed from a buyer perspective. The follow-up from customer service when I inquired about an item that was late/missing was okay-ish. This earned the 3 stars. From a very experienced customer support and parts manager, here are where things can be improved. The website needs to allow a customer to look up their order and know exactly where it is in processing to delivery. It appears you are a drop ship company by the way things arrived and who they were shipped from...that's fine, but order processing should be linked back to your ordering and fulfillment software so it doesn't feel messy on the consumer side...because it seems like a trainwreck. Follow-up to inquiries need to be owned and researched by the service rep and it shouldn't take extensive hours or days to respond or resolve issues. Properly trained, a service rep should be able to handle an inquiry in either minutes or at the most a couple of hours if calls have to be made to suppliers. A simple order processing email could be as simple as 'order received', 'work in process', processing shipment' and 'part shipped' with tracking info. If an ETA is presented from a supplier, this should be provided to the costumer as well...then a vivid representative should track those orders and start following up if results are not meeting customer expectations. In today's online solutions, there should be an expectation that the day the order is placed the clock starts, and by the time everything has shipped should be no more than 2 business days. Drop ship isn't that difficult if your ERP solution is good

My part came in on time. But, when I opened it, the part was “defective” it was a fix that I could handle. They offered to replace it but, I didn’t want the hassle to ship it back and wait for a new one. I sent them pictures for proof of the defect and they agreed it was. I was expecting some kind of compensation cause I told them I will fix it on my own but, all I got was “ if you fix it, it can’t be returned “ long story short, I fixed it and it’s working well

I was super excited about my rear bumper diffuser until I received it broken. I was happily waiting for it but stuff happens so I get it.

lights didn’t completely fit right and ended up being an extra bulb after i had everything plugged in (2003 Pontiac Grand Am). was made specifically for my car but had to take it to the mechanics and get them to install it as it needed to be reworked and that’s out of my skill set. was hoping to be able to put them on myself but that resulted in a huge extra cost.