Eli
Pretend to have items in stock
"Purchased" a muffler from them that didn't have a low stock label. They emailed me saying it's out of stock. Now I have to wait like two weeks for a refund.
VividRacing offers Quality Performance Auto Accessories and Auto Parts. Fast shipping and huge discounts off retail.
Vivid Racing (vividracing.com) has 827 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Auto Parts & Wheels · Scottsdale, Arizona
Excellent
Auto Parts & Wheels · Mesa, Arizona
Excellent
Auto Parts & Wheels · Scottsdale, Arizona
Excellent
Auto Parts & Wheels · Phoenix, Arizona, Arizona
Excellent
827 approved reviews, newest moderated first
Eli
"Purchased" a muffler from them that didn't have a low stock label. They emailed me saying it's out of stock. Now I have to wait like two weeks for a refund.
Joel S.
Raised price of product after purchase by over $100. Wouldnt fulfill my order till I paid them more.
Autumn S.
Bait and switch pricing. Placed order and 1 week later received an email stating I would have to pay another $300 to receive item.
Brent M.
Garabe customer service, unless you know someone who works there, that will hook you up with expecdious service. 1st bad experience, ordered some advant guarde rims for my CTR, would of been the only CTR owner to my knowledge with M310 wheels, told there on back order, no biggie, ask for an update, told they might not fit right, told em to send em anyways. figure if they dont fit ill just send em back since there in my town, no respone, no confirmation of anything, actually had to call avant guarde myself, to inquire about it, they gave me the measurements, they werent gonna fit, so i have to cancel my order, so spoke with some friends, pick another set of wheels from vivid spoke with one of there guys a friend of mine new and got new wheels, no biggie, current issues i ordered some red center caps for my R40 lug nuts in NOV of 2021, told they were backordered, no biggie, told in JAN of 22 they would be shipping FEB of 22, its july no word on anything whatsoever. have to call them on monday to figure out what the issue is. then Never again. this company isnt worth your time or money, they have a good list of products, i tell people find what you want on there site and buy em from someone else, like wheels, they have a great selection, but by them else where otherwise youll be wating 9+ months for them like i did. Company is lazy and doesnt care about the customer. and from what ive been told from other buddies of mine, they will schedule installs with you then cancel morning of. So dont waste your money on this poor excuse of a company
Athan K.
Complete Fraud !! I purchased an exhaust system i later found out VIVID manufactured themselves which didnt fit my car at all. I was told i needed to permanently alter a 1$180k car to make it work. They couldnt even provide me with instructions or pics on installation. I was told it was straight forward and no altering needed. When i tried to return the $3000 exhaust system they denied the return because there was paint on the tips which was removed. They sold me an item that wouldnt work in my car and had to take legal action to receive my money back. Stay away from this company! Afterwards i noticed there were many more bad reviews similar to mine. They are horrible and dishonest!!!
Response from Vivid RacingJul 9, 2022
Hello. We are working on this issue with our R&D team to see what other resolution we can find for this. The rep working on this and myself will be following up shortly with additional updates to this. Thank you! Tiffany.
Rob
Advertised a product as IN STOCK but over 30 days later now, no tracking number and absolutely NO notice from the company about the delay. Customer service was absolutely useless and the "Customer Service Manager" (Tiffany) who has been responding to all the reviews here did absolutely nothing to assist and just said she could cancel my order and has NOT responded to any messages I had sent her. AVOID THIS COMPANY!!!
Response from Vivid RacingJul 8, 2022
Hello! I apologize for the issue with the order, however as the item is pending production with the manufacturer we cannot ship the item as of yet. The item is already discounted to the lowest possible cost, but as I had mentioned we can issue a discount on a future order for the inconvenience. We are happy to keep the item on order however there is not a guaranteed ship date, or we can issue a full refund. It looks like you'd decided to refund the order so that is being processed now. We apologize for the issues. Tiffany.
David J.
Dan suffers from a lack of humility and accountability. When I mentioned a poor experience ol, Dan got extremely defensive and started throwing jabs. His poor attitude and lacking business acumen is evident by the abundance of poor reviews for his company. “You don’t even own a Pcar” Cute response Dan.
Response from Vivid RacingJun 23, 2022
Hello!! I am sorry for the issues you are having with us. I am happy to look into this and assist further. Please send an email to manager @vividracing.com with your order information and issues and I will work on this. Thank you for reaching out. Tiffany 480-966-3040 ext. 3
Anonymous
Absolutely terrible. These guys drop-ship from China. They make it appear they have the product and show a week shipment, to then, stall your order, as if it was unexpected. I come to find out they drop ship. I could have had my product if I ordered direct from China myself, and I’m still waiting for the product because Vivid is just a intermediary broker. Trash company.
Response from Vivid RacingJun 16, 2022
Hello! We apologize for the issues with the order. Our website does state we are a drop ship company and does explain the terms! Unfortunately we do not have control over issues and delays with the manufacturers however we are happy to help any way that we can. If you would like any further assistance on the order please feel free to reach out. Thank you! Tiffany 480-966-3040 ext 3