VividRacing offers Quality Performance Auto Accessories and Auto Parts. Fast shipping and huge discounts off retail.
Vivid Racing (vividracing.com) has 827 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Auto Parts & Wheels · Scottsdale, Arizona
Excellent
Auto Parts & Wheels · Mesa, Arizona
Excellent
Auto Parts & Wheels · Scottsdale, Arizona
Excellent
Auto Parts & Wheels · Phoenix, Arizona, Arizona
Excellent
827 approved reviews, newest moderated first
KingLil B.
I wish I’ve known that they was on backorder or you had to wait for them to get me, but they came in perfectly fine and I’m putting halos on them bad boys
Response from Vivid RacingOct 15, 2024
Thanks for your review! We're glad to hear the parts arrived in great condition, even with the wait. If you need any assistance as you get those halos installed, feel free to reach out!
Justin J.
Had ZERO issues with this company. They sent me messages regarding my order as it was custom order and mentioned this can take about a month as the product needed to be built. My radiator arrived in a very well packaged box. Very nice radiator!!
Response from Vivid RacingOct 7, 2024
Hi Justin, thank you for the great review! We're glad to hear everything went smoothly with your custom order and that the radiator arrived well-packaged. If you need any further assistance, feel free to reach out!
Amar G.
Place is a joke ! Too expansive and no to little help! Everything over an email no phone calls back! Anyways this review is about the VR tune that I purchased and paid 1500$ 😂 and this was for 2005 mini Cooper S tune for this car with all the mods I have on it shouldn’t cost more then 350$ and this was not like my vehicle was in their shop 😂 no they sent me the tune and I did all the work!
Response from Vivid RacingOct 7, 2024
Hi there, I’m sorry to hear about your experience and the frustration with the pricing and communication. We aim to provide value and support for all our products. If you’d like, I’m happy to look into this further and see how we can improve. Are there any issues with the tune? You can reach us at [email protected]
DARRELL E C.
I placed an order on 9 Sept and had to call them several times on status only to find out that it wasn't due to ship out until 3 October. On 3 October no status update, so I called again and the person tells me it will not ship until December??? I said immediately to cancel to which she proceeds to read me the rules for cancellation. Disappointing if not atrocious service. MY ADVICE IS DO NOT ORDER ANYTHU G FRO. THIS SHADY PLACE!!!
Response from Vivid RacingOct 7, 2024
Hi Darrell, I’m truly sorry to hear about your frustrating experience with the delays and communication regarding your order. This is certainly not the level of service we aim to provide, and I understand your disappointment. If there’s anything we can do to make things right, please don’t hesitate to reach out directly.
Leslie T.
Worst customer service, deceitful practices, and continual issues. Ordered an item with priority overnight as I needed it immediately (paid $42 for shipping for a $160 item), then they changed my shipping method to ground without my approval (note: this violates the FTC "Mail or Telephone Order Merchandise Rule" -- specifically, "If you can't ship when promised, you must notify the customer of the delay and the right to cancel." -- which they did not. They have their product (they were able to divert it during transport with FedEx), but I am yet to receive a refund - not even on the shipping they didn't honor. Worst customer service, and if you call them, you will be sent to an overseas call center. Per their response to my review -- they have not refunded the full amount, and even what they communicated in their "processing" email was different than what was received by my financial insitutiation.
Response from Vivid RacingOct 3, 2024
We apologize for the inconvenience with your order. We understand your frustration with the shipping changes and the lack of communication. We are working on improving this process moving forward. You will receive your refund shortly.
Seamus M.
The company is great, and their customer service is amazing! They didn't have the spotlights I wanted, but they gave me the next best thing. Then, they found out they had some in stock and sent them to me. Their support is quick and incredible. I'll definitely be back for more!
Response from Vivid RacingSep 18, 2024
Thanks for the awesome review! We're glad you had a great experience with our customer service team and that we were able to find the perfect spotlights for you. We appreciate your business and hope to see you again soon.
Daniel L.
Ordered wheels in September of 2022. Was told it would be 9-10 months. It is now September of 2024 and they can't give me any information and I still don't have my wheels. Update- I was told it would now be December of 2024 potentially. Every time you request an update you will get a reply that adds 2-3 months. You can't connect with them through the chat and they generally don't care.
Response from Vivid RacingSep 12, 2024
We apologize for the delay with your order. We understand your frustration, and we're committed to resolving this issue. Unfortunately, we have to work with backorders sometimes. We do care, and will look into the issues with chat.
jason S.
They are garbage with ship and customer service and they lie I would give them 0 stars but one is required. I have tried to place two different orders and they seem to have lost my orders and can never ship on time
Response from Vivid RacingSep 18, 2024
I'd like to look into this for you. Please provide your order number so that we can research the issue. You can email me at [email protected]