Vivid RacingReviews of vividracing.com

Braille Battery did not stand by their battery. Very expensive battery for my Road Glide. Did not last a year. Did a jumpstart with an lithium battery jump starter that is specifically made for lithium batteries. Vivid Racing knew beforehand via email correspondence that the battery was no good before the jumpstart. If I need to pursue legal means to get some resolution that will be my next recourse because of the principal when buy a quality item the expectations is that performs as advertise.

I bought a scorpion exo helmet, which retailed for $304 for $100 new. 2 days go by and i called to ask when my order woild be shipped and be expected to arrive as I had a motorcycle class within the week and the CS person told me it was cancelled tmdue to it not being in stock. I had cancelled my other order on Amazon because of the deal. I get it… they didnt have it in stock, understandable, it happens. I asked how they would rectify the situation. He offered me a full refund lmao… i was like can i get a discount on another helmet? Dude gave me an option for another exo with 10% off. What a slap in the face, from 66% off on my initial order to that was crazy… i asked to speak to a manager on several occasions with no luck. Highly unprofessional. I do not recommend ordering from here.

"BEWARE" My Son 16 year old Son spent $4,300 (He worked 2 summers to make that money) for wheels, springs and lugnuts, they sent the wrong color on one of the items and will not take it back but they will sell him the correct color item for full price and a discount for their mistake and take $9.00 off, "WHAT A JOKE THEY ARE" I talked to the sales person first then his Manager and then the owner, I told them it was not our mistake on the color, I have the whole conversation recorded and they also have the conversation recorded and said we did order red color not the blue color that they sent, once you get sent a order and it's wrong they will not make it right but they will sell you the correct one for full price. I highly recommend you buy somewhere else, I should have did my search looking for all the reviews online and not on their website then you will see what kind of business your dealing with, Like I said I talked to the salesmen to Manager and then to the Owner and they will still stick it to you even if your 16 years old. "UPDATE"---"UPDATE"---"UPDATE"---"UPDATE"---"UPDATE"---"UPDATE" when Rey (Business OWNER) responded to my review says they will replace it at their costs (MEANS) I paid $199 for the lugnuts and their costs is $190 thats only $9.00 off, VIVID RACING IS A JOKE. and I still paid $199 + TAX for the first set, that means my 16 year old Son will have $400 of LUGNUTS. You fathers out there please ":BEWARE" if they make a mistake on your order and it's for your Son or Daughter plan on spending your hard earned cash to buy the correct parts.

Ordered two parts, one large and one small. The large part was not in stock and back ordered, so I canceled that item. The small part($4) was shipped and I was charged the original shipping cost so the $4 part ended up costing me $35. What a horrible company to deal with.

I would give zero stars if possible, double charged me for shipping and then sent a defective item. No willingness to remedy the situation, I would steer clear of these guys.

Couldn't find anywhere else to leave a review (like Google or their website) so figured I'd leave one here. They had helped me with some parts for a vehicle several years back and were helpful. But just recently I needed to find the invoice/breakdown of one of my purchases from back then, which was slightly over 4 years ago. I emailed Chris, which was the only record of communication that was still saved in my inbox. Not only did he get back to me with the info I needed, but did so within less than an hour of me emailing him. Just wanted to give props to their customer service!

Order came within a week and was correct

They send broken parts and won´t send spare ore send the money back. I have written more then 10 Emails to the support. No solution. I send moren then 1.000€ for unsuable parts. Don´t by there!!!