Vitaly DesignReviews of vitalydesign.com

Just a perfect design for every occasion. Sustainably is one of the key of Vitaly’s products.

Good quality products

I have at least six pieces of Vitaly jewelry. When my latest shipment arrived, the bracelet I ordered was unfortunately too big. At Vitaly's request, I sent proof by photos in comparison to my other bracelets and the actual size in inches. Vitaly quickly confirmed that it was a mistake on their part and would ship a new bracelet as soon as I sent the other one back. It was a very easy process. I received my new bracelet and am very pleased with it as well as my other pieces. I highly recommend Vitaly and their customer service agent Richard was very cooperative, efficient and provided great service!

I ordered something a month ago. The package is lost and I still have no replacement order or refund. Don’t order on this website as the customer support is really bad.

The parcel came in around 3 weeks after the websites expected delivery, therefore, I am no longer able to return my items based on exceeding the 30 days policy. I am now offered a gift card or the exchange of sizes. I want my money back. I should have the same rights as anyone else, the delivery partners fault is not mine. Worst customer experience by far. EDIT: After serveral mails and this rating (1Star), I finally got granted the possibility to return the items. Personally feel like this was not needed considering they had no proof of when the parcel got delivered on my end. I was just requesting the return timeframe, they state to offer anyways.

Almost perfect. I placed several orders over the years. Fast shipping, great quality, and the futuristic looks that part of their collections have are amazing. In case of issues, always quick response and good resolved. Wish they made more in black (again), but still, a very satisfied customer, and not planning to switch to another brand anytime soon.

I returned a broken item and received an in-store credit due to the warranty. Then I invested more money in another order (total around 160€). Unfortunately, these items were too small for me and I wanted to send them back. In the return instructions it was then recommended not to insure the package because it would entail additional costs. So I sent the package uninsured on recommendation and it allegedly never arrived. When I reported this to the support, they said I was responsible for it myself and no further steps were taken (credit note, etc.). I then ordered something again and sent it back for testing (same address, same shipping company), but this time insured. The package arrived within 4 days with no problems. I'm pretty sure that this loophole was exploited and I'm extremely disappointed in the seller. The items are not bad and well made, that's why there are 2 stars... otherwise a total letdown.

I sent them an email regarding a product I purchased that I had issues with and they never responded back! I will not recommend them nor purchase again from them.