Contemporary unisex accessories and men's cut-and-sew clothing.
Vitaly Design (vitalydesign.com) has 342 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Jaxx
I've bought a couple pieces form this brand over the years and let me just say- they are my favorite. Whenever I've had to contact customer service they reply super fast and are very efficient and thorough. The product quality is amazing and I always get so many compliments on my pieces. Highly highly recommend!
morphy
I ordered the ambient earrings from them and the customer service is amazing they replied immediately I will definitely shop again :D
Nabil
Super-happy with my necklace and grateful for the support I was given by Miguel from customer services - he couldn’t have been more helpful in locating my parcel. Will definitely be buying from Vitaly again!
Malvina
I saw one of their rings on tiktok and I ended up getting one, I’m super happy with it! It’s so nice to finally have rings that are a bit original and still really pretty. I also had two questions for customer service (both in the same day 😅), and they replied really quickly, kindly, and clearly each time. Really appreciated that!
A.M
La garantía es una tomadura de pelo. Un artículo usado una vez presenta una parte doblada que resulta incómodo para el uso,debido a un defecto de fabricación o mala calidad,porque no es normal este tipo de inconvenientes en las piezas,pues me dicen que no lo cubre la garantía,ni siquiera me ofrecen posibilidad de reparación y menos sustitución o un reembolso. Muy decepcionado porque no existe tal garantía, inesperada valoración,no voy a comprar más nada después de años haciendo pedidos,no quiero invertir en piezas que tenga que tirar a la basura,para una vez que he reclamado,un 1%. Si tienes un problema con alguna pieza es posible que no respondan y dinero tirado,mejor invertir en otras marcas que al menos ofrezcan posibilidad de reparación de la pieza. Así mismo las piezas en color dorado se rayan increíblemente por sólo un uso,creo que está perdiendo calidad.
Response from Vitaly DesignJul 9, 2025
Hi there, We're sorry to hear that you were unhappy with the final outcome of your warranty claim. We understand that you disagree with the outcome. Unfortunately, our warranty policy does not cover damage incurred through customer wear and tear. We apologize that this experience did not meet your expectations, and we will strive to provide a better experience in the future to address warranty claims that fall outside of our warranty policy.
Henri P.
Absolutely great experience with the warranty services of Vitaly! Great quality but if something breaks the brand provides great services!
Jaro P.
Bought few pieces from Vitaly and Im very satisfied with my purchase. Items are as described and shown on website. Had to use customer service over an issue and they were really fast and helpful in resolving the problem quickly. Still getting compliments on their pieces. Recommended
Sarah C.
My daughter found this fabulous website and I purchased a necklace and ear cuff for her leaving school gift Blown away by the speed at which they reached us in the UK (from Canada) unfortunately the ear cuff was uncomfortable and so had to return. The process couldn’t have been easier Will be shopping here again! Fantastic jewellery and awesome customer service
