VIP PetcareReviews of vippetcare.com

DON’T USE THEM. I was not able to give them less than a Star. What a joke with these people. Papers in hand from people in front of us that show their dog and cats have had vaccines but just need booster and they refused the paperwork. We go to them once a year and they couldn’t locate our records and when we showed them the records they say in valid and need to come back in 6 weeks for boosters. What a scamming company. DON’T USE THEM.

A ZERO review! I purposely got to Tractor Supply on Schillinger Rd, Mobile AL. 30 minutes early. They declined my suggestion to sign people in. Was told have to wait until 1:00, which was the time for service. A couple of minutes before 1:00, a barrage of people with pets rushed to get in line. I would have to go to back of line. I left. Will go elsewhere.

I pre-registered and the email states to arrive early. I did. It also says feel free to enter the store and shop while you wait for the text that it's your turn. I had a list of items I needed for my chickens and the kittens we were bringing. I went in with the kittens in a carrier, puppy pad inside the carrier just in case, and we put the carrier in a cart. We were stopped at the door and told to wait outside. I had the email saying that we were allowed to come in and shop and was that not the case. I was told I could go shop then. Towards the chicken area, a store employee very rudely told us to get out of the store. People with dogs were allowed in, but kittens in a carrier were not. It was 98 in the sun, no shade we could park in, so we did our best and sat out in the car with AC on high and let the engine run for an hour before we got the text to come in. Even though I'd pre-registered, VIP Pet Care arrived 20 minutes late. I'd say that might be why management kicked us out, but people with leashed dogs were allowed in. Anyone with a cat carrier was told to get out. I'd only pre-registered to get our kittens' microchips and rabies done as our vet didn't have any openings for the first check until September and we didn't want to wait three months for a legally required vaccination and protective microchips. However, after the way the store management acted and the tardiness of the VIP Petcare staff, never again!

We preregistered for a pet clinic at tractor supply. We drive 30 minutes. Then we waited and waited and waited. When there was only 15 mins left in the clinic timeframe, my husband went in to make sure we would get in. The lady was rude, and said they had preregistered 28 pets and had only seen 4. Then they texted everyone and told them to just bring their pets in and stand in line. That was a stupid idea. That many dogs all together trying to stand in line was not smart. We ended up leaving and not getting any of the services we needed.

The nose nor mouth landed for my frenchie, lt was all over the place, not in my pups nose or mouth, we are not talking a dirzzle. The vet just ignored it and wiped her hand on herself, I said it got on you not the dog. It was not worth the long line for savings, I was suppose to be sent home with wormer. they handed me a handout which I thought was the wormer. didnt get anything. NOT going back. It was obvious to me the vet was not very experienced and didnt care enough to make sure my dog what she came for.

If I could give them 0 stars I would! Do not waste your time with this 2nd rate veterinary service! I waited 2 hours last Saturday for my dog to get a rabies vaccine, only to be told when it was finally my turn that I should have brought his previous rabies vaccine certificate from 1 year ago. Oh, don't worry, says the vet tech AND DR KAREN CENSOPRANO....we will give the 1 year shot and then you can call our customer service number and they can arrange to have your previous rabies certificate emailed over and then they will change your new rabies certificate to a 3 years rabies. So after calling all day yesterday and today, they left me on hold for over 1 hour!! Finally someone answered the phone today and told me they would not accept my previous certificate because it expired by 3 days!!!!!!!! Now my poor dog has to have ANOTHER rabies shot in 1 year again to comply with the law!!! So DR CENSOPRANO isn't very informative since she didn't tell me that this organization won't accept a rabies certificate that is expired by 3 days. Instead she went ahead and shot my dog with his rabies vaccine on 5/31/25 at Tractor Supply in Canal Fulton, Ohio. This is malpractice!!! I could have gone to my private vet here in town and got his 3 year rabies vaccine with no problem, even though it was 3 days late. I SHOULD HAVE BEEN TOLD THIS BEFORE THEY GAVE THE 1 YEAR SHOT TO MY DOG, that they wouldn't accept my dog's certificate of 5/28/24!!!!!!! Now I can't reach DR KAREN CENSOPRANO since she obviously does not have a veterinary practice and no working phone number. I hope these vets are proud of themselves working for a low class mal practice such as this!!!!!!!!!! If you think you are saving money, think twice. Your time is worth something AND don't put your dog at risk with this organization!! Oh, by the way....they customer service rep told me on the phone that their veterinarians are NOT AWARE OF THEIR POLICIES AND PROCEDURES!!! Imagine that....more malpractice. Unaware veterinarians of an organization that they work for....they aren't required to know their policies and procedures!! They can tell you anything or nothing at all and they don't have to account for it. Don't risk your pet's health to these 2nd class vets and their 2nd class company of traveling vets.

I have been a client of VIP Pet for more than 8 years . I was very happy with the care and recommended it to many people. I took my 2 dogs for vaccination and went to stand in line and was yelled at by the rude technician. She asked me if I had registered and I said no , so I was sent to another rude technician with attitude to register. The Wi-Fi was not working well in the store and she had difficulty to register. I returned in line and I was yelled at again to go and stand somewhere in the store Until I get a text. I saw 3 other customers waiting in the store very unhappy. They complained of the new registration system . 2 customers left after 10 minutes wait. It seemed that there was no one being called. I went to ask the rude technician (Amber) and she yelled again and said , don,t you hear me that you need to get a text before you come hear and stay away from the station. She also added that you will not be seen today and you will be seen as the last customer. Nobody was getting text but she was calling whoever she wanted. She made sure that I was the last customer of the day. I was seen at 2:30 and waited in that store from 1:10 PM. It was a hot day and the dogs were thirsty and there was no place to seat. I had never seen any customer service as terrible as new VIP pet care. I understand they have been acquired by PET IQ and the new system will destroy VIP PET. While the customers are supporting the company and paying $ 300-400 per visit , now the customers are also degraded and treated like children and trash.

HORRIBLE!!! These people may save you time in terms of vet appointments and shots but when it comes to the follow up Rx support they COULD NOT BE WORSE! They just refuse to respond to Rx approval requests or decline Rx orders without explanation. This week I had them tell me exactly how to resubmit yet another new order (after two prior cancelled due to failure to authorize) and they then again declined it. THE WORST!!!