VIP PetcareReviews of vippetcare.com

Negative 1 "IDLE the not the vet guy" is a great name for the rude, inept jerk who was unable to provide proof of new "rule" that just came into place. This is because "we treated a pet with rabies....blah blah blah" He was the most nasty unhelpful waste of space I have ever dealt with in my life. Not to mention the vicious dog that was trying to attack my dog. DON'T WASTE YOUR TIME ON THESE CHARLATANS. Go to a real vet and not someone who got his education in someone's back yard. Don't buy products from Pet Supermarket. Protest these corporate greed companies that want to take advantage of your love for your pet. Not to mention the grab of your wallet.

Said 25 for rabies that's all I had done when I went to pay it jumped to over 44.00 if there going to charge that much they need to be upfront about it on line. That almost doubled. I got no check on microchip. Which she has and marked no on her paper work. No receipt when I got checked out.

Oh my goodness…literally the worst, most stressful vet visit ever! If your dog has any anxiety when it comes to vaccinations do not take them here. Vet Tech actually walked away when one of our dogs was squirming and threw her hands up saying “I’m done”… There was a tech that stepped in and very calmly got the vaccination completed. Thankful for her but absolutely never again… Not worth saving $$ for this incredibly terrible experience

DO NOT USE THEM. I ordered 6 months of flea tick meds for two of my dogs. They say they gave me 12 months and I cannot refill. I called customer service 3 times. On hold for 20 min EACH time. Finally connected with a “customer service rep” who heard my issue and HUNG UP ON ME.

I registered on line for TS clinic, was told I would be texted when they were ready for me. Clinic was from 9:30 - 11:00am . I got there early (9:00am) i choose to wait in my car until I was texted, all fine and good. Got my text at 10:07am that they were ready for me, my issue was it was almost 11:00 before my pets were seen . I waited almost an hour after I was told they were ready for me for my pets to be seen. I was there not counting me getting there early for the whole time plus some because I wasnt in my car until 11:15. There's got to be a better way. Loved the Dr. And staff they were great. Just the time thing was a bit ridiculous being pre-registered and all.

I was a veterinarian at VIP PETS for close to 10 years. Loved doing my job there. I have seen many many people come and go with this corporation. Within the past six months this place has been a real shit hole. They’ve been sending their technicians out there that ARE NOT TRAINED to properly hold the animals. The cashiers have no idea what they’re doing. The rig supervisors that come from out of state to help do not know how we run things here. They do not stock the rig properly. They do not stock enough syringes. They do not stock enough vaccines and they do not charge their iPads. So when I called corporate to let them know that things were not being done correctly, and I told them that they ran out of syringes and vaccines and the iPads were shutting off. Three of the four iPads died before the end of the clinic. Customers were yelling and screaming at me and I had nothing to do with it. I just show up to give the vaccines. So when I informed corporate less than 24 hours later, they said I was no longer a good fit, and they terminated me. In the last two months that I was there at least 10 people have gotten bit, one person got bit twice. They say they want to hear the voice of the doctor but when the doctor calls them to let them know how things are going terribly wrong they don’t want to hear it, instead they just rather terminate people. Wish you well VIP PETS, or should I say Pet IQ (for having IQ and your name you’re not very intelligent) you are going to lose more and more people that work for you. You had a loyal vet that worked for you, but you cannot handle the truth. You are putting profit over human lives. The technicians are constantly letting go of the animals and they’re getting bit and therefore they’re also putting the vet at risk for getting bit. They practice holding stuffed animals as opposed to a real live animal. Now they have this line management system where you have to pre-register which is a joke. They say you can see 60 people in a 90 minute clinic. That is unrealistic they say 60 people not 60 pets so if those 60 people each had two or three pets you’re looking at 120 to 180 PETS for 90 minute clinic, UNREALISTIC. VIP PETS/PET IQ NEEDS TO GET A CLUE.

Went to the clinic today at Tractor Supply in Newark NY. The only reason I went there for his Rabies shot was because my normal vet does not do nails. A service they have listed. Mind you I just had this done at the clinic in Geneva the day before with no issues. Was also told they could not do it, it was against NYS law because his rabies shot was 5 days overdue. Again no issues with this in Geneva. When I got to the vet she said oh we do not even have the kit to do nails here because we want to see as many animals as possible for shots today. I listened to them talk people into as many tests etc as possible which would run up a huge bill like a Thrive-owned business would do. Not sure what corporation owns them but the model seems to be to make as much money as possible. My dog also was not weighed and they treated me like I was a bad owner because I would only get my dog a rabies shot. My dog is never exposed to other dogs and you do not get distemper, parvo or anything else from breathing the air outside. I told them I would never return and their attitude was who cares. One by one you will lose your customers from this unprofessional rip-off clinic. Forgot to mention last week they cancelled this clinic about two hours before we were to be there.

We arrived early since it is stated: First Come, First Served, no appointment vet care. Waited in line, like normal, 4th to be exact. 3pm comes, Vet is running behind, no biggie. Eventually a girl comes to us and says things have changed and we all need to pre-register. We were bumped by at least 15 people and sent to back of line. Do better PetVet Clinic and change you're sales pitch!