VIP PetcareReviews of vippetcare.com

Signed up online, or registered as they asked us to. We were 3rd in line. They told us once we registered for that clinic we could wait outside they would text us. Took a break in the car for 30 minutes. Walked back in and what do you know, there is a line 10 customers long. Walked up to the assistant who confirmed we were registered and she said we are now on the end of the list. Told me another 30+ minutes and had no compassion for the fact that we were 3rd in line 40 minutes ago. I pointed out that there were two other customers in the "checked in" line now that I helped register over 45 minutes prior. How could other customers be in line ahead of us? Because she abandoned her system and just checked people in as they showed up. Terrible system. Disrespectful treatment of us as customers. Treated us as if we had done something wrong when she was the one that changed her system after telling us to wait in the virtual queue.

The first time I brought my kitten to the PetVet, they tried to get a blood test so they could test her for cancer. She meowed so bad that they took out the needle and I decided to get the test done next time on her second visit. We decided not to stress her out because she is so little. Her second visit they didn't try to take blood because it wasn't noted that she needed a blood test!!! I had to mention it. If I didn't mention it they wouldn't have done it. Bad communication between Vets! This really upset me. The second visit was better because she was calmer when the different Vet handled her and gave her more shots. He, from my point of view, knew more about handling pets. I was grateful for that. I gave 1 stars for the first visit. The second visit I will give it 4 stars because 5 stars is perfect and no one is perfect.

Brought my dog to a clinic, had a heartworm test completed and ordered a year supply of heartworm pills. They required us to pay upfront, however, they denied the prescription stating my pet had not been seen. I’ve waited for well over on hour trying to correct the issue but no one ever answers. DO NOT pay up front for any medication as you will not receive it and there is no recourse because no one answers their customer service line. I’ve been a happy client up until recently - will find another clinic after this.

The new system of registration is sorely lacking. The clinic doesn’t clear the queue and people were allowed much longer than the five minute grace period they claim. It’s not the workers’ fault but they are also understaffed. I guess you get what you pay for.

Nobody answers either of the two customer service numbers that I have for them. I have called several different times of the day, including 9 am EST. No matter when I call, I have held for up to 30 minutes and no one picks up the phone! I just have simple questions, the answers to which I do not see on their website, like the prices for a 3 year rabies vaccine, 12 pack of Heartguard Plus, etc. After these lousy customer "service" phone experiences, I Googled "Reviews on VIP Petcare" and see all the 1 Star reviews from dissatisfied clients all around the USA. This company must be on the verge of going out of business.....

This company is a total scam they closed their call center while continue to charge for dog fecal test on to their packages . My dog has a parasite and I have been trying to contact them for three consecutive days straight but no one answers the phone .

First in line. Pre checked in. Vet strolled in 10 minutes late. Took them another 12 minutes to actually see me. Vet charges $28 for nasal bordetella. They charged $49. They took my dogs behind closed doors without me. That is not acceptable. All in all, a bad experience. Dog weighed 17.1 and he put down 18. Really? It DOES make a difference in meds. Pet Supplies Plus should cancel association with this group.

I WISH I COULD GIVE THEM A NEGATIVE 10,000,000. THEY ARE THE WORST!!!!!!!!! THEY ADVERTISE FALSELY ON THEIR WEBSITE FOR PRICING--IT IS HIGHER WHEN YOU ACTUALLY GET THERE. THE TECHS ARE RUDE! THEN THEY DOUBLE-CHARGE YOU!!! THE DUMB-ASS TECH RANG MY CARD AND SAID IT DIDN'T GO THROUGH AND HAD TO RUN IT AGAIN !!! HE SAID HE WAS ABSOLUTELY CERTAIN IT DIDN'T GO THROUGH THE FIRST TIME AND I WOULD ONLY BE CHARGED ONCE. I CHECKED MY BANK ACCOUNT THREE DAYS LATER AND THEY CHARGED ME $202 TWICE!!!!!!! THIS HASN'T BEEN CORRECTED AND NOBODY HAS CONTACTED ME ABOUT THIS TO LET ME KNOW!!!!!!!!! I TRY TO CALL THEM AND CAN'T EVEN GET THROUGH BECAUSE "EVERYONE IS IN TRAINING." THEY ARE THE ABSOLUTE WORST AND DO NOT USE THEM! THEY ARE CROOKS AND LIARS AND IDIOTS!!!!!!!