VIP PetcareReviews of vippetcare.com

1 pm 2/22/25 Springfield twp ohio. pet supplies plus. the two employees administering the vaccination are a LIABILITY BECAUSE THEY FAILED. Are they actually trained or wearing scrubs as a costume? I will tell you I called their help line and they admitted one is a vet and the others are not vet technicians state licensed just supposedly trained. The inability to properly restrain a small feline injured me and the employee, and put my cat in severe danger by being lost or harmed by dogs or let out the door and hit by a car or breaking his neck! He hanged as he fell off the table before he broke out of the slip knot. If these are trained vet techs they could handle a 1 yo cat. This is poor training or sloppy behavior. I didn't sign up to chase my cat after it HUNG ITSELF!! I took a small 1 yo feline for a booster shot. They put a harness slip knot around his neck. Upon attempting to inject the small cat flinched which a COMPETENT tech would handle but instead they let loose dropping the needle and the cat hung himself before running and hiding in the store. I was able to retrieve five isles over under the large rack shelving. The one employee just walked around saying can you open a can of catfood?" while I'm running thru the store yelling shut the doors and almost grasping the kitty as he runs past semi restrained obviously poorly trained dogs barking etc. They proceeded to use the syringe from the floor where animals poop. This is your business and you failed. If he had got out the door there would be an unsolvable problem instead of settlement. I have a deep cut in my hand and my new pants bloodstained. More importantly you failed basic restraint injuring one employee amd customer. Also my mental injury to be put into fight or flight is not for preventable nonsense. Same for my cat. Look up this biz 2022 settlement negligence

It was pleasant.It was fast. Priced just right.

Horrible experience with customer service trying to get them to update my dogs records. They kept telling me he needed a booster which he didn’t. So in order to get updated records I have to get him vaccines he doesn’t need. So any money I saved I’ll be paying in boosters that aren’t needed on to of the aggravation of having to email the customer service multiple times. They have no idea what they are doing. Save yourself the agony.

Used this service at Chow Hound in Grand Haven, MI. The staff were unprofessional. The lady who checked us in kept staring at our dogs. She made comments about them. The man put a strong hold around our dog's head and neck (while straddling her), as if she was aggressive. He pulled her forehead back to make her eyes bulge. She was terrified and pulled away in fear. I tried to intervene. They denied me touching my dog and said it was a liability issue. They had the nerve to tell my son to have us medicate the dogs in the future. The vet negatively spoke to me about my dog. Never had issues with our dogs in the past while getting vaccinations. They know NOTHING about dog behavior. There were hidden fees and the Rabies was 1 yr. and not 3 yr. They were standing near me as I was paying the bill. I had to listen as they were all gossiping about co-workers by name. One filed a compliant against them. The vet participated in the unprofessional behavior. Under no circumstances would I ever use this service again.

Honestly, I won’t ever use this service again. The actual veterinarian seemed quite good but the staff she had assisting her made me feel highly insecure about them.

I have been bringing my dog to them for years. September 15 2024. I was talked into this brand of flee and tick with heart guard which is next guard plus for dogs 66lbs to 132. Which was 462.00 since you buy in 6month increments and save -45.00 so I saved 90.00 still spent 372.00 so I called them when I was having issues with my dog on the 16 of October never opened still sealed and he told me to call back if something happened and October 20 I had to put my dog down. Now after this experience I will never come back to vip pet care and recommend that other people do the same

We went to one of the clinics. It was a total of 3 cats in line. Back to back to back. We were the second feline. Our kitten is 12 weeks and rather chill. Mini trex ever so often but for the most part a topical cat. Anyway the cat ahead of us was a year old female. And she bit the assistant and broke her skin. After that it was a very chaotic scene. A binder was pulled out. Animal control and the cops were called. The vet went on to tell the owner how her cat was a menace and went from 0-60 and was DANGEROUS! After about 20-30 min it was out turn and our little trex was actually just chill. But as soon as the assistant went to scruff the him he hissed and that caused the assistant to literally pin him to the table. The vet then JABBED him in the hind leg. He meowed and then they stopped released him sat him on the table and he just looked around like what just happened but not aggressive and then the vet told us she couldn’t do the rest of the vaccines and stuff because he went from 0-60. She then has all the other stuff removed from his visit, she is visibly shaking as her hand was shaking uncontrollably as she explained 0-60 over and over. Then sends me to the cashier. The cashier charged me full price even though we did not get the full service. As she put it, it was a package price. Told us to practice carrying him and then blamed the stress on the environment, the wait and other animal’s waiting. So then the third feline owner proceeds. All the vet asked was if the cat would go from 0-60 and the owner said the cat was great at the vets office but then the cat hissed and that was that. She the vet told him not today and sent him away after waiting for 2 hours.

We took our dog to PetVet last month at Tractor Supply and bought the Choice package, which included the LEPTO vaccine. We were told we simply needed to bring his stool sample back when he gets the LEPTO booster 4 weeks later. Today, we show up and the booster (a booster!) was $50. Ridiculous. We should have been told, this was a bait and switch. How unethical? These corporations need to get their people under control and realize that people are humans and our budgets are real. We will not visit or trust Pet Vet brand again.