VIP PetcareReviews of vippetcare.com

Unacceptable Wait Times and Impossible Prescription Process Review: I am incredibly disappointed with our recent experience at VIP Petcare. Despite having a 9:00 AM appointment, we were not seen by the vet until 1:00 PM. We were told we could shop while we waited, but instead, we ended up in a long, crowded line of dogs. This raises a major safety concern: there is no way to know if the dogs waiting right next to ours are sick and contagious, potentially exposing Chloe and Clyde to something dangerous. The administrative process is a nightmare. VIP Petcare sends excessive emails and forces you to juggle multiple different portals just to see records or order medications. Worse, there is no way to download your pets' heartworm prescription to order from more affordable, reputable online pharmacies like Petco or PetSmart. We are currently completely out of Chloe and Clyde's heartworm medication. I emailed them a week ago to get our prescription and have received zero response. They offer no online chat for support, and calling them drops you into a 50-minute hold queue. Key issues: Waited 4 hours for a scheduled 9:00 AM appointment. Crowded, unsafe waiting conditions with potential exposure to sick animals. Long line of dogs with no way to know if you are exposing your dogs to something contagious. Very stressful with anxious dogs. Even our Chloe who never has issues was stressed after standing in line for an hour. Overwhelming number of emails and fragmented patient portals. Inability to download prescriptions for use at outside pharmacies. Non-existent customer service (ignored emails, 50-minute phone hold times). I cannot recommend VIP Petcare if you value your time and want straightforward access to your pets' medications.

Was charged $127.00 total $133.00 for a cat package that included vaccinations. Thought this was the total price as nobody mentioned that the boosters were going to be another $89.80. That makes a total of $222.80 for the vaccinations. This is more than going to a Vet Hospital. Their advert does not make the total cost clear. It appears that the vaccine packages include the total cost when actually the boosters are an additional charge. I suggest the total cost be made much more clear.

Said 25 for rabies that's all I had done when I went to pay it jumped to over 44.00 if there going to charge that much they need to be upfront about it on line. That almost doubled. I got no check on microchip. Which she has and marked no on her paper work. No receipt when I got checked out.

I registered on line for TS clinic, was told I would be texted when they were ready for me. Clinic was from 9:30 - 11:00am . I got there early (9:00am) i choose to wait in my car until I was texted, all fine and good. Got my text at 10:07am that they were ready for me, my issue was it was almost 11:00 before my pets were seen . I waited almost an hour after I was told they were ready for me for my pets to be seen. I was there not counting me getting there early for the whole time plus some because I wasnt in my car until 11:15. There's got to be a better way. Loved the Dr. And staff they were great. Just the time thing was a bit ridiculous being pre-registered and all.

I pre-registered and the email states to arrive early. I did. It also says feel free to enter the store and shop while you wait for the text that it's your turn. I had a list of items I needed for my chickens and the kittens we were bringing. I went in with the kittens in a carrier, puppy pad inside the carrier just in case, and we put the carrier in a cart. We were stopped at the door and told to wait outside. I had the email saying that we were allowed to come in and shop and was that not the case. I was told I could go shop then. Towards the chicken area, a store employee very rudely told us to get out of the store. People with dogs were allowed in, but kittens in a carrier were not. It was 98 in the sun, no shade we could park in, so we did our best and sat out in the car with AC on high and let the engine run for an hour before we got the text to come in. Even though I'd pre-registered, VIP Pet Care arrived 20 minutes late. I'd say that might be why management kicked us out, but people with leashed dogs were allowed in. Anyone with a cat carrier was told to get out. I'd only pre-registered to get our kittens' microchips and rabies done as our vet didn't have any openings for the first check until September and we didn't want to wait three months for a legally required vaccination and protective microchips. However, after the way the store management acted and the tardiness of the VIP Petcare staff, never again!

Visiting vet at Farm & Fleet West Bend WI....setup in an aisle with shoppers walking through. Buying meds was a joke. Placed an order online at 120% of market cost and then waited for 6 days for vet approval before cancelling. Vet was OK. Getting prescriptions absurd. As you might expect from a cut rate operation, nothing really works well.

I won't take my dog to them anymore. Every single visit they charge me for things I say I don't want. Most recently, my dog was a month overdue for his 3-year rabies shot. I got my dates mixed up. So the vet said she would have to do a 1-year rather than another 3-year shot. I agreed to that. But I told them he was not overdue for any of his other yearly vaccines as I had gotten them done elsewhere the previous year. After I paid my bill they informed me that they charged me for a temporary license. I was not asked about that until it was done. And I was told to come back in another month for follow up shots. I assumed this was a follow up for the shot. No, they gave him all the other shots that I said he was not overdue for just because they didn't have records it. They didn't believe me that he got his annuals the year before and gave him all new ones as if he was a puppy, which required boosters at the second visit. I paid well over $100 for a second round of shots that my dog didn't need. I could have taken him to the most expensive vet in town and still paid much less. And my dog would have gotten a checkup along with his shots. That is what I'll be doing from now on. I won't deal with this company ever again.

Honestly, What is the point in using VIP Pet care if every single time you turn around, they are canceling. We have decided to move on. Not worth the frustration and if you don't check if they are canceled and just show up, they'll be cancelled any way. Then your dog is another dog, getting their shots, on the doggie conveyor belt. They aren't checking to make sure your dogs health is ok or any of that. You can get cheaper shots elsewhere as well AND have a vet actually check out your dog.