VIP PetcareReviews of vippetcare.com

I used to be a massive advocate for pet vet.(particularly Michelson Found Animals). I helped 2 dozen pets make their way back to their families bc the micro chip system was so easy to navigate in the last 6yrs. My entire life&work will have to change after 10yrs working together. The last 3weeks it seems the just lost (or wiped out) 8 yrs of micro chips dozens of animals in the wind? I call the customer service number and wait 12-20mins for no one to ever even come to the phone. It's not the vets or techs in a clinic, problem is the core of the support system and micro chip issues along with info in the data base. I have screen shots of phone call after phone call on hold for long extended periods and no one ever even acknowledging and helping.

I have been taking my dogs to Tractor Supply in New Braunfels for their yearly shots for 3 years. The new system of scanning your code and registering on your phone while trying to watch your dogs and keep them in line is terrible and very STRESSFUL. I registered at home first for my the third visit to save the hassle. The message coming back is thanks for registering online. It does NOIT say you are now in line for the shot clinic at New Braunfels and we will be sending you a text when you are next in line. That would be great communication! However, NO information like this....only thanks for registering...is that for just being online at their site?? When at the store no one (customers for shots) have ANY IDEA as to where they are in the line, thus people leave as there is no communication thru out the "evening" other than the one that tells you are next. People in general are very unhappy with this....all standing around wondering what is happening and where they are in line. They are not "shopping" as one had planned because there is no communication as to where they are at OR if they are still even in the line up?? If people miss the "scan" sign when they walk in, then they stand in line like the Nice Old Days....waiting their turn and they will never be called for shots. There was nothing wrong with just standing in line behind the person and starting up conversations with people in line like it was before. What do people do who can't manage filling in a tiny app on a phone (if they use one in this way) and want to get their dog it' shots. How about just having people take a number at the door, if you need us to be shopping at Tractor Supply so badly? I need to figure out something easier than the guessing game your new inefficient system has created. It is a failure and not pet and human friendly. Sorry you changed your easy and simple system to something so complicated. I need to go somewhere without all the STRESS to get my dog's vaccinated for at least a 100.00 dollar bill. Your system creates a lot of consumer STRESS and not a pleasant experience!

Visiting vet at Farm & Fleet West Bend WI....setup in an aisle with shoppers walking through. Buying meds was a joke. Placed an order online at 120% of market cost and then waited for 6 days for vet approval before cancelling. Vet was OK. Getting prescriptions absurd. As you might expect from a cut rate operation, nothing really works well.

I went to VIP Pet Care in San Leandro, California Mikes feed and Pet on 4/27 at about 2:00 pm on for two vaccines for two of my kittens. Number one, they don’t want you to park in Mikes Feed and Pet parking lot; they want you to park at city hall, which is a huge inconvenience. We were greeted by a young female vet tech who took down our information; she was nice. We approached the female vet and other male vet tech who would be vaccinating our cats. They just stared at us. No hello, no explanation about what they would be doing to our cats. They just said; “we’re gonna take them to a separate room,” and proceeded to take our cats to some back room. I found it odd that we couldn’t be there while they were getting vaccinated. We’ve vaccinated other cats and have always been able to be in the room with them since they’re already under a lot of stress of being in a new environment. After waiting about 5 - 10 minutes, the male vet tech comes out looking annoyed and simply says “we can’t see your cats ok” … after a long pause I say “why?” “They’re moving around too much and trying to scratch us.” Like if we purposely took two wild cats for them to intentionally hurt the staff. Obviously the cats are gonna be hard to handle if they’re already anxious. Why couldn’t we be in the room with them? We didn’t even see what kind of treatment they received from the vet and vet tech that took them to the back room. Our cats have never been aggressive. When we got home and let them out of their cage, they ran out and hid under the house. My main complaints are we couldn’t be in the room to see what they were doing to them and the lack of customer service from both the vet and vet tech. When the vet tech told us they couldn’t see them, he offered no alternative or solution. Just simply, “we can’t see them.” This was a huge waste of time for nothing.

Very bad experience with VIP Petcare at the Williamston, MI Tractor Supply Company. I have used this mobile vet clinic in the past and I was always satisfied. But my most recent visit was horrible! One of the Petcare employees was terribly rude and disrespectful. I won't get into all the details, but it was the worst I have EVER been treated as a customer! (I am over 50, BTW) I also heard her arguing with another customer and things got pretty heated. Terrible customer service skills and should not be doing that job. I will not be returning to this vet clinic.

I went to vip in tractor supply bc I was new to the area and needed heart worm and flea script for my service dog and some time to find our new vet . Now , they are denying my 12 month prescription because the dog will be due for another test bf the prescription runs out ?!?!!? What a scam !!!!

I went to VIP Pet in Athens at Tractor Supply on March 1st. In the seven years that I have had Dolly I have never seen her hurt so bad by a rabies shot or the nail clipping afterward. The vet said there was no roadmap to keep from hitting a nerve. Now I must contend with how Dolly will be able to handle shots and clippings in the future. It will not be at VIP Pet Tractor Supply.

Reading these reviews made me sad. I worked for them for a year and all this is true. Every complaint is something I tried to address. Training is inadequate, especially on restraint practices, especially with cats. "Policy" is not aligned with standard veterinary best practices. Techs are not real techs and only spout what the company tells them which is often inaccurate, but they don't know what they don't know. Record keeping is shoddy and haphazard. As lot of people said, inadequacy is rewarded and the process is poor communication from beginning to end. Coworkers gossip about each other in front of clients. The vets are good and try to be helpful but the untrained helpers will undermine the vets. The prices really are reasonable but a lot of the people signing you in will not give you the full picture, for example that you'll need boosters for some shots and what those prices are, up front. The outfit is as much of a nightmare to work for as it is to visit. I worked in GP and ER vet practices for many years and was excited to work with them, but, as others have said, I should have read these reviews first. A few days before I quit, my manager said, I didn't realize you were a licensed tech. Well every vet I worked with there did. This is their corporate culture. Until things change top down it won't get better.