Vionic ShoesReviews of vionicshoes.com

I've not dealt with customer service, so I can't comment on other people's reviews. I have plantar fasciitis and my feet are pronated. The arch support and rigid sole has been a blessing for me. Before I started buying these there were mornings I couldn't walk. Now I'm not pain free, but what was agony is now only mildly uncomfortable. I've ordered five pairs of shoes over two orders. No issues at all with payment or delivery speed to Central Coast NSW.

Awful sandals

I have spent the past 4 months trying to get a refund per their guarantee at their online site. Initially, when I entered my return number online as directed, the number showed up as invalid. Like others, I called and called. I did finally actually speak with someone, who told me that there was a "glitch" on the site, that she didn't know when it would be repaired, and that there was no way to do a manual authorization. After numerous more attempts to get a return authorization with the same result, I finally had my bank reverse the charge. Lo and behold, I then got the return authorization almost immediately. After sending the the shoes back, I received a confirmation telling me that a refund would be processed. Since I had already reversed the charge, I responded that we were "even," and no refund was due. Imagine my surprise when a month later, the company had the bank reverse the charge back, effectively giving them a "double credit." Since then, they have come up with one excuse after another about why they couldn't issue my refund. As another reviewer stated, this is one "dodgey" company. In addition, they are using COVID-19 as an excuse for failing to provide any type of customer service, or to honor their guarantees.

I ordered a pair of shoes that were to be delivered by FedEx. FedEx must have delivered them to the wrong location. They opened a case number and tried to locate them. A few days later they suggested I call Vionic. Well—you cannot get in touch with these people. I have called 3 times per day since Wednesday of last week and held until they disconnected me. I pressed two to enter a call back number but was only able to hold there as well then disconnected. I sent them an email two times with no response. Will never purchase from them again!

Avoid this company They do not have the items in stock but still charge you for them, they then try to blame the courier, very dodgy

Only giving 1 star because I can't give 0. DO NOT ORDER FROM THIS COMPANY!!!!! CUSTOMER SERVICE IS AMONG THE RUDEST I HAVE EVER ENCOUNTERED! I ORDERED AND PAID FOR SHOES 3 WEEKS AGO. I SPENT A WEEK ON TRYING TO CONTACT VIONIC CUSTOMER SERVICE ONLY TO ENCOUNTER AN EXTREMELY DISINTERESTED, RUDE PERSON, WHO SAID THEY WEREN'T ABLE TO SHIP AN CANCELED MY ORDER. After wearing and promoting vionic shoes for years, sadly, I will be looking for another brand, solely because of their shi**** customer service!

DO NOT ORDER FROM THEIR WEBSITE. I ordered several pairs of shoes for which I was charged and told the order would arrive a few days later. A week later no shoes. I called and was told they did not have the shoes and would cancel the order and refund the charges in a few days. Their website should not even be operational. They are selling things they do not have and then charging for them, even though they do not have what they are charging for. Next complaint is going to the FTC to report fraud.

These shoes make my feet feel like they are living in a luxury condo, and comparatively make other sneakers feel like cheap weekly motels. I don't think I can ever go back now.