Vionic ShoesReviews of vionicshoes.com

I love the Vionic products but wrote a bad review earlier re return problems. I am now updating the review. They fixed the return process within a few days and promptly refunded my money for a return. I will definitely buy more Vionics when I can. I have a fairly narrow foot and not all their shoes work for me, but I love the support in the ones that do fit.

I bought third pair of Vionic sandals. The first two pairs, in previous years, were great. The recent pair is cheap and poorly made. The quality has deteriorated over the past 3 years. The plastic is cheap. They fit loosely. I bought the same size in all 3 pairs. The first two pair fit perfectly. Recent pair slides off my feet although it's the same size. It's simply poorly made and not of the same caliber. The arch support is non-existent and used to be the reason I bought vionics. The price has gone up by $40 while the quality deteriorated. I no longer recommend these shoes.

I ordered some slip on trainers. Excellent quality but wrong size. Re-ordered. Service first class, they came next day. I dealt with Gemma who was a star. This is the first time I have used Vionic and hopefully will use them again. Susan Barnet, Herts,

I've been a Vionic Shoe customer for years. The shoes are great. The service, sadly, SUCKS! I have been trying to make a Return for a month! Vionic does NOT answer the phone; their "Call Back" function does not work; emailed them SEVEN times with No Reply. S. OBrien WI

My shoes didn't arrive next day I missed the cut off by 1 min they did post but it took hernmes an extra day vionic credited my delivery charge can't fault them all email no calls excellent customer service I do need to send a pair back hope the great service still applies 👍

The shoes are great WHEN they arrive. Customer service is always “in training” so I am unable to reach them. FedEx needs a tracking number which Vionic does not provide. They provide a button to push for tracking. I have been notified that shoes “are on their way” for several days now.

Shoes fit very large so without knowing it you have to order a size down . They are charging 5$ «  restocking fees » per pair of shoes even for an exchange not even a refund ! I had purchased more than 600$ Worth of shoes and they charged me 20$ for an exchange !! Very bad business practice wont buy again . Shoes are ok .

I have purchased these sandals for last 4 years but I changed from regular sandals to bella and purchased 2 pairs they both broke at the toe part within a month? The other paid without bows lasted 2 years. Very disappointed in the return policy and the time it takes to get credit. It's been over a month and still no credit. I called she said they only pick up mail once a week and had just received mine. This is poor customer service. Sadly I will get my last paid and never order again. The sandals do make your feet black on the bottom and I disliked that but lived with it but not now. For the money you pay should not make your feet black