Vionic ShoesReviews of vionicshoes.com

Horrible customer service. I called after 3 weeks and NEVER received the shoes. Was told they would monitor it another week and issue a refund if there was no tracking movement. Product never arrived. Took weeks to get my refund.

I bought 2 pairs of Vionic Sandals, the Noosa & Bells toe post design. I was really looking forward to getting them after reading all the raving reviews on the Vionic New Zealand online store. Well after wearing the Noosa inside my house for less than 3 hours, a week later I still have a blister under my foot from the way the hard plastic strap cut into my foot. The strap does not go to the side of the thong but under your foot. Both the Noosa and Bell Toe have rubbed between my toes and at the top. They are terrible shoes, I have not had blisters from shoes in over 30 years, in fact I can't even remember when last a sandal of shoes has given me blisters. I tried to submit an honest review on Vionic's online New Zealand store, however, they don't allow honest reviews. My review included their excellent delivery service, over night from ordering, but that the Noosa sandal was badly designed and cutting between my toe and under my foot took away the benefits of buying an expensive sandal for arch support and plantar fasciitis. A week later, my honest review is not up. Not a single bad review out of their hundreds if not thousands of reviews. We don't live in a perfect world where 100% of Clients are pleased 100% of the time. The lesson I learned is to not trust a product\online store that does not have a single review that isn't raving about their products. I have bought may shoes and sandals online and have never had a problem with style size or design. Some with bad reviews. I have also never bought a simple thong for over $120.00. Cheap thongs/sandals have never cut my feet like these. So disappointed and angry.

Ordered on 11/27, started requesting a status on the order that was supposed to be a Christmas gift on 12/17, and did not receive a response of any kind until I made a BBB complaint. It took seven emails to get them to state that the order that shows “sent” on their website hadn’t been in stock when the order was placed, they don’t charge until it’s sent (remains to be seen since the system shows that it was), and they don’t back order. Customer service is rude and not helpful, though their social media manager appears to be trying.

Wouldn't recommend. I bought the pair of expensive men's Trent shoes for which I paid $150 plus delivery. It's nice looking and kind of comfortable shoes - these are pros. The cons are bad workmanship. The tip of the right shoe was barely glued to the body of the shoe. In addition, the glue residue is shown all around the tip. I wrote the email to their customer service 5 days ago and have no answer.

bad customer service , and bad managment and poor quality shoes.

False information about process or returns. Cannot get my refund for item returned via FedEx. Get different stories and changed their story about how and when they make returns and exchanges. Customer service is very poor. Too bad, because the product is good. They take advantage of the situation that you have to shop on line because of covid. Still waiting on my money.... had planned to order more. Not now!

I took some time for my feet to adjust to such a hard, ungiving sole but my plantar faciitus does feel better. However, after 9 months the sandals look worn and faded to the point where they are embarrassing to wear in public. When I contacted the company they said due to the "extensive" amount of time I've had them, nothing could be done. I asked for a supervisory review and received no answer. Obviously you don't wear the same shoe every day so I don't think 9 months is an extensive period of time for $99.00 sandals to last.

I’ve been having issues with plantar fasciitis and Vionic shoes are the ones that work best for me. I bought 2 pair one of the pairs didn’t fit. So I returned them with absolutely no problem. A few days ago I ordered 2 more pairs of the slip ons cant wait to get them. Thanks Vionic’s