Vionic ShoesReviews of vionicshoes.com

I purchased 3 pairs of shoes as I always do on their website. 1 pair I did not want so I returned it no problem and the other 2 I exchanged for a bigger size. All was seamless until I needed to return the 2 larger sized shoes. You can't submit another return on their site so you're left with calling customer service. They are completely unreachable. After multiple attempts I had to dispute it with my credit card. I'm appalled they conduct business like this. I'm sad to say that while I loved their shoes, I am done with them as a customer. I just can't deal with this.

Worst customer service I’ve ever experienced. You cannot submit a return online, it freezes up, they won’t reply to emails and you can NEVER get through on the phone. I had to dispute the charge on my credit card, which another customer said they did.

I ordered some sandals at the beginning of April for a holiday at the end of the month. Received a confirmation email & was told a courier would be in touch with delivery details... heard nothing. Chased Vionic twice by email. Tried ringing but they had an issue with some payments & all I could do was leave a message. No response. Eventually received an email while I was away on holiday, apologising that the sandals were out of stock & giving me a 20% discount & free delivery on my next order. My money was refunded. OK, they messed up but they were trying to put it right. Placed an order for some more sandals & a lace-up canvas shoe (using the discount code) Received a confirmation email saying a courier would be in touch, then nothing... I have emailed to ask what is happening. No response. At least my payment hasn't been taken this time but it is shown as 'pending' in my PayPal account. I am assuming they are out of stock again. If this is the case, why are they still shown as in stock & available to order on their website? I have lost confidence in Vionic, which is a shame as I need arch support footwear following major surgery on my foot. An insole is fine with shoes but I need the arch support to be built in to a sandal. I'm sure I'm not the only person with this problem. Vionic, you have let people down - sort yourselves out.

This is the only brand I will wear on my feet as they offer perfect support for my flat feet and history of plantar fasciitis. However I am very frustrated by their customer service. They say they can't reply to my email because of the pandemic (05/2022, it's over) and they do not answer their phone. Just a few days shy of the return window of 30 days and I can't reach anyone to see about a possible return even for store credit.

Ordered through the French site and the shoes never arrived. I was fobbed off and they had zero customer service. 2 months later and €100 euros down I still have no order. I feel so let down. Especially as i actually needed these shoes to walk.

Have purchased several pairs of Vionics and have been pretty happy with the quality of their shoes. Recently ordered a pair directly from their website that didn’t fit and have been getting the complete runaround trying to return them. The company makes it nearly IMPOSSIBLE to return their products and hope that you will just give up and eat the cost. I am a huge online consumer and have never experienced such awful and deceptive customer service. Worse yet, I commented on one of their Facebook posts in an attempt to get their attention and was trolled by their “social media manager” in a barrage of messenger exchanges. I replied to all of their deflecting responses with “tried that” until all of their customer service “options” had been exhausted, then was told how rude I am for expressing my frustration in trying to simply return a pair of shoes. I love Vionic shoes but due to their horrible and patronizing customer service will never again buy another product from this company. Also, check their BBB ratings and complaints and you will find that many others have had the same experience.

The last 3 to 4 pair of Vionic shoes I have purchased do not offer the same arch support as they used to. I do not know what has happened I. The past few years, but they are not the same!

I placed an order with Vionics on 10th March 2022 and they claim a delivery in 24 hours. I have neither received the order or tracking information nor refund. I have sent emails to vionics, but no response and no one picks up their customer care number. This is very harrowing experience.