VIOLETTE_FRVIOLETTE_FR is a multi-category beauty brand founded in 2021 by the industry-beloved French makeup artist, Violette Serrat. At its heart, the brand celebrates one’s authentic self, encouraging individuals to thrive through creative expression. VIOLETTE_FR aims to redefine our relationship with beauty, eschewing the toxic pursuit of perfection for the French philosophy that beauty should not conceal but rather enhance confidence in our unique traits. Violette’s approach balances the bold with the ‘au naturel’, bridging the gap between the minimalist and beauty-obsessed. Empowering everyone with innovative, easy-to-use formulas—these coveted tools help us express moods, nurture imagination, and rediscover self-love.
VIOLETTE_FR (violettefr.com) has 190 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Laura
After 3 weeks and 4 emails they finally refunded me for the product that had allegedly been shipped. I love the brand but their delivery is awful.
Response from VIOLETTE_FRJan 28, 2026
Hi Laura, Please accept our deepest apologies for this experience. Delays like this are frustrating, and we take full responsibility for the inconvenience caused. Our customer care team has already been in touch with you directly via email to help resolve this.
Guillaume B.
J’ai commandé un ensemble de produits fin novembre. Je l’ai reçu début janvier. J’ai donc largement dépassé les délais annoncés. Cependant, l’équipe est tellement soucieuse de vouloir régler les contentieux que j’ai toujours su que l’aurai. De plus, j’ai quand même reçu le remboursement de ma commande et un code promo. D’autant plus que c’est plutôt de la faute du transporteur que de la marque. Les prix sont corrects, et les produits ont une bonne composition. Merci à l’équipe.
Sophia
The products are sublime and the customer service top! Thank you Violette Team
Erika K.
Great products and customer service. Really quick and helpful. Maybe you could thing changing the shipping method for faster delivery. Thank you!
Stam
I would like to highlight the most impressive customer service I have ever experienced. Even though there was some inconvenience due to the delay in the delivery of my package (it arrived after a month), what truly stood out was the team’s extremely professional and proactive daily follow-up. I was in almost daily communication with them (great job, Shasha!), and in the end they issued me a full refund — and I still received the products. I have been using these products for years and I am a huge fan of the brand, especially the Bisou Balm.
Mahs
The customer service team at Violette_Fr is one of the most responsive and action oriented that I have come across recently. My order was not delivered to my address and they helped to track it with the carrier and tried to have it delivered and when I still didn't receive it, they promised to ship it again. I am waiting for the shipment to arrive and I hope it comes soon and without issues this time. I have so far tried a few of their lip products and they are all excellent. I have ordered more products in this new shipment that I am waiting for and I have high hopes for all of them. The only area of improvement that I would suggest is the shipment and delivery time and speed which could be improved.
K L A.
A family member sent me the Violette_FR x Dieux Skin eye mask, but I had an issue receiving the package at my apartment. I contacted customer service and they got back to me immediately, and were able to offer a replacement. They were warm, helpful, and prompt. A GREAT experience ordering from this company. And the reusable eye mask set is fantasic.
maria
Great customer service when I needed help. I will return for sure.
