VIOLETTE_FRVIOLETTE_FR is a multi-category beauty brand founded in 2021 by the industry-beloved French makeup artist, Violette Serrat. At its heart, the brand celebrates one’s authentic self, encouraging individuals to thrive through creative expression. VIOLETTE_FR aims to redefine our relationship with beauty, eschewing the toxic pursuit of perfection for the French philosophy that beauty should not conceal but rather enhance confidence in our unique traits. Violette’s approach balances the bold with the ‘au naturel’, bridging the gap between the minimalist and beauty-obsessed. Empowering everyone with innovative, easy-to-use formulas—these coveted tools help us express moods, nurture imagination, and rediscover self-love.
VIOLETTE_FR (violettefr.com) has 190 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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anna B.
I accidentally received the wrong item, so I contacted customer service by email. They responded within a very short time and immediately offered me two possible solutions. I chose to receive the correct lip product again, and they sent it to me free of charge — it’s already on its way. Everything was handled quickly, professionally, and very kindly. I had no issues at all and am extremely satisfied with the support. Highly recommend!
Katerina P.
I’m so grateful for the assistance i got from violette_fr with my international shipment. I reached for their help plenty of times. They replied instantly and effectively. They informed me about where the shipment was every time, where and when i would receive. I got the product today (bisou balm). It’s awesome! Exactly what i expected and what it was described at the site!
Stephanie
Love the products, nothing else comes on my lips and eyes since I know Violette_fr. I only had one issue with an order: I received the wrong product and had already opened it. Customer service responded very quickly, sent me the correct product, and even included a little surprise.
Oana C.
Die Produkte sind hochwertig und passen hervorragend zu meine Haut. Bei die 4 e Bestellung habe ich kein Sendungsnummer erhalten und den Kontaktformular auf die Seite hat auch nicht funktioniert. Die Customer Care Team war aber schnell hilfreich und sehr nett und am nächsten Tag habe ich schon mein BoumBoum Milk zuhause bekommen. 👍
Maria
I had a great experience with Violette_FR. I bought Plume Lip in Mon Chéri, Petal Bouche in Amour Fou, and Yeux Paint in Marron Glacé, and all of them are excellent in quality, texture, and color. On top of that, their customer service is great. There was a small issue with my order, and they fixed it immediately and very professionally. I’d happily order again!
Alexandra J.
After a shipping mishap resulting in a cancelled order, the team at VIOLETTE_FR were super responsive and immediately worked with me to ensure I can reorder and even provided a discount. The team is caring, attentive, and professional!
cheska S.
It was delivered when I didnt expect it. The customer service is always in touch with me with the delivery. Overall, the customer service was great and helpful.
Camilla M.
5 stars. Had the best customer service experience. Felt heard and valued as a customer and a replacement product is being sent to me.
