VIOLETTE_FR Reviews | Read Customer Reviews of violettefr.com

VIOLETTE_FR Reviews | Read Customer Reviews of violettefr.com

VIOLETTE_FR reviews

190 approved reviews, newest moderated first

Providence
Jul 30, 2024
NO customer service
NO customer service. Surprised? It is French, do not be surprised. Do not expect policies that typically come with customer service: returns, correcting errors, communication, discounts applied. Someone may get back to your request...but it is too late and you will be blamed for that...not them!
Response from VIOLETTE_FRSep 25, 2025
Hi Providence, Thank you for sharing your feedback. Hearing from our community is incredibly important—it allows us to better understand our customers’ needs and continue improving as a brand. We’ve also shared your message with the V_FR team, who will be actively working to address your concerns moving forward.
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Lucia del C.
Jul 13, 2024
I liked the products that I…
I liked the products that I purchased.Customer service is also very efficient.
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Vanessa V.
May 31, 2024
Ne commandez pas sur ce site à fuir
Ne commandez pas sur ce site, arnaque très bien ficelée, le colis est marqué livré en France alors que rien évidemment dans la boîte aux lettre. Le service client ne réponds pas, heureusement j’ai réglé avec PayPal, j attends toujours le remboursement via la gestion des litiges. A fuir!
Response from VIOLETTE_FRSep 25, 2025
Bonjour Vanessa, Merci d’avoir pris le temps de partager ce retour. Nous vous avons contacté directement afin de trouver une solution. Il est extrêmement précieux pour nous d’entendre les retours de notre communauté afin de répondre aux besoins de nos clients et de toujours progresser en tant que marque. Nous avons transmis votre message à l’équipe V_FR, qui travaillera activement à trouver une solution à vos préoccupations à l’avenir.
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Talia G.
Apr 30, 2024
Absolute rubbish was sent-- the…
Absolute rubbish was sent-- the materials and quality is worse than Wet N' Wild. These prices are as high as Chanel. Get better stuff. When I needed to return, there was no policy for returning this crap. Avoid. Avoid... Avoid!!!
Response from VIOLETTE_FRSep 25, 2025
Hi Talia, Thank you for sharing your feedback about the products. We’ve passed along your feedback to our product development team and we are sorry to hear about your experience.
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Laura
Dec 18, 2023
Avoid ordering online if in Europe
I placed an order on November 21st and it still hasn’t arrived here as of December 17th, which is crazy. The tracking info says there was an attempted delivery on December 4th, but I was home and received no phone call, ring or message in my mailbox about it. When I reached out to customer service, what seemed like Chat GPT sent me a message thanking me for my patience and giving me the same tracking link. I am in Paris, so you would think a brand that markets itself as being so French would have chosen a good delivery service for its European customers. I’ve always loved watching Violette’s videos and this is my first time ordering from / buying from the company and I just feel so disappointed…
Response from VIOLETTE_FRSep 25, 2025
Hi Laura, We are so sorry to hear about your experience. It's important to us that you have a great experience with the brand, and we have passed this to our operations team. We apologize for the shipping experience and we are working to create better solutions for the future.
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google U.
Aug 23, 2023
C'est La Creme is hydrating
I got the C'est La Creme cream from violette.fr It moisturizes my hands well. No added fragrance is a bonus. My only complaint is DHL waited till late in day the evening to hand over my package to the post office for final delivery.
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