VIOLETTE_FR Reviews | Read Customer Reviews of violettefr.com

VIOLETTE_FR Reviews | Read Customer Reviews of violettefr.com

VIOLETTE_FR reviews

190 approved reviews, newest moderated first

sylvie
Dec 25, 2025
Délai de livraison très long
Délai de livraison très long. Une commande passée début décembre pour Noël toujours pas livrée !!!!
Response from VIOLETTE_FRJan 6, 2026
Bonjour Sylvie, Nous sommes vraiment désolés pour ce retard et comprenons à quel point cela a dû être frustrant, surtout pour une commande de Noël. Nous faisons tout notre possible pour que vos produits arrivent rapidement, mais parfois les commandes expédiées depuis les États-Unis peuvent rencontrer des délais inattendus avec le transporteur. Nous savons que ces situations sont décevantes, et nous vous remercions sincèrement pour votre patience et votre compréhension. Votre retour est précieux et nous aide à améliorer nos processus afin d’offrir une expérience plus fluide à l’avenir.
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Ingrid Leia B.
Dec 23, 2025
Best customer service
I had the best customer service experience ever! They responded promptly and efficiently throughout the entire process. Initially, I thought my package was stolen, but they went above and beyond to investigate and confirm whether it had been delivered. It was, but for some reason, I never received it. They were willing to issue a refund, but I wanted the product, so they resend it to another address. Weeks later, I discovered that the delivery company had mistakenly read my address and sent it to someone else! All and all, I’ll be coming back as I’m obsessed with their product and will probably just send it to another address since the 9 in my address is looking like an 8:/
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Claire
Dec 22, 2025
My previous experiences with Violette…
My previous experiences with Violette were good. I love the eye shadows and liners, although they dry out too quickly for the price. On this occasion however, I need to give a negative review. I order on Black Friday week and almost a month later I haven’t received my order.
Response from VIOLETTE_FRJan 6, 2026
Hi Claire, We’re truly sorry for the delay and completely understand your frustration, especially for a Christmas order. Shipments from the U.S. can sometimes encounter unexpected carrier delays. We completely understand how frustrating and inconvenient this is, especially during this time of year. This is not the experience we stand to deliver at VIOLETTE_FR, and we take full responsibility for the issues with the carrier.
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LAMARCA
Dec 22, 2025
Marque non sérieuse fuyez !
Ne commandez surtout pas ! Colis jamais arrivé… on me parle qu il est encore en transit. Marque qui n est pas sérieuse A fuir !!!!!
Response from VIOLETTE_FRJan 6, 2026
Bonjour Lamarca, Nous sommes vraiment désolés pour cette situation et comprenons parfaitement votre frustration. Malheureusement, certaines commandes expédiées depuis les États-Unis peuvent rencontrer des retards imprévus avec le transporteur. Notre équipe fera tout ce qu’elle peut pour arranger les choses et que vos produits arrivent rapidement et en toute sécurité. Merci beaucoup pour votre patience.
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Charlotte
Dec 21, 2025
Colis non livré
Colis non livré, reponses automatiques et contradictoires. Finalement déclaré perdu, il a fallu que je repasse commande moi meme, ils n'ont pas renvoyé un colis, et aucun geste de dedommagement. Colis qui part des US aussi.
Response from VIOLETTE_FRJan 6, 2026
Bonjour Charlotte, Veuillez accepter nos plus sincères excuses pour le retard de votre expédition. Nous comprenons parfaitement la frustration et l’inconvénient que cela peut représenter, en particulier à cette période de l’année. Ce n’est absolument pas l’expérience que nous souhaitons offrir chez VIOLETTE_FR, et nous assumons pleinement notre responsabilité concernant les difficultés rencontrées avec le transporteur. Votre commande a été remboursée dès que le colis a été déclaré perdu, et un code de réduction vous a été offert pour votre prochaine commande. Nous sommes vraiment désolés pour cette expérience et ferons tout notre possible pour que vos prochaines commandes se déroulent parfaitement.
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Claudia C.
Dec 17, 2025
poor service
One order was randomly canceled, and the next one is late by 2 weeks. Also, too expensive.
Response from VIOLETTE_FRJan 6, 2026
Hi Claudia, Thank you for your review! We see that your order was automatically cancelled in our system due to a challenge with the name, address, or email. Our customer care team has been in contact with you regarding your second order. We see it was delivered and we hope you enjoy your products! We are so sorry for this experience.
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Farah Safa C.
Dec 16, 2025
Love their customer service
Love their customer service. Very professional and friendly. I received a product - I wasn't satisfied by the consistency of the formula through the bottle (who knows maybe it was all good as I didn't even try it) I contacted the customer service - they didn't waste my time or make me go out of my way to prove that the product is off. They were extremely swift and quickly offered me options to resolve the issue. Many brands underestimate the value of customer service. I personally find myself going back to brands that have great customers service because it shows that they value their customers. And the opposite is also true, no matter how much I like a brand, if the customer service isn't good, I am not going back. As for the products, I have almost all of the collection, and I love them all. Can't say one bad thing. Very unique formulas and colors.
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Katarina K.
Dec 16, 2025
I not only LOVE this brand and every…
I not only LOVE this brand and every product I have ever purchased (which is quite a few!), but their customer service is also impeccable. Quick and swift responses to any questions or issues which they resolve quickly and efficiently.
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