ViabenefitsReviews of viabenefits.com

Poor customer service. I've created almost 6 to 8 tickets for the same issue, which is to update the contribution amount. They simply close the case without providing a solution. Calling customer service is in vain; they claim they will get back but automatically close the case. The support team lacks a good understanding of their product. To resolve my issue, I had to reach out to my personal contacts to find the developer of Via, and he explained how to fix it. Not everyone can easily connect with the developers, so if you are using Via Benefit, consider that there might be no effective support team, and their knowledge is limited. Additionally, feedback and manager escalations seem useless; all concerns are being ignored.

Another company with goals to keep your money by questionable practices for documentation they already have access to

I had the rudest woman answer the Customer Service line, I explained that I was having difficulty hearing her and understanding her. She refused to try calling me back to try to get a clearer call and refused to transfer my call to another representative in case it was a bad connection with her line. In addition she repeatedly spoke over me as I was asking for clarification about receipts. I asked the C.S. representative to send my call to the survey to rate our call as I could only hear about 1/2 of our conversation. The C.S. said she would send my call to the survey and the line sat with static for 7 minutes and then abruptly hung up on me. I was never connected to the survey. In the past I have been happy using this service. I will never use them again after this current year. I also plan to post this in as many public media forums as possible as I feel like this representative was incredibly rude, disrespectful, dismissive and unhelpful. This used to be a good way to help pay for medical expenses and now it’s just horrible.

I am a USAA retired employee.This year(2024) USAA switched from Connect My Care to VIA benefits. VIA benefits have screwed by HRA (Health Reinbursement Account) 100%. On the second I used it for dental work for $1216. On the fourth I sent up a reoccurring insurance reimbursment of $241 a month. These people's Computer system took the entire amount for 12 months out of my HRA. Then they said the dental bill was an overpayment. So my denist will not get paid from the HRA!!! Also it was a true mess trying to set up my account on VIA. It took two days and several calls to VIA.

1 star given because ZERO isn't an option. VIA has taken a marked downturn since April 2023. They are slow rolling reimbursements (kiting - a Federal offense) their CS is no longer in house, they are IC working from home or another job. Poorly trained very unprofessional. They read from pre-prepared script and do every scam and drag in the book to sugar you off. Lets you know what the Company you gave your life to; REALLY thinks of their Employees. These people suck and are Criminal Scam Artists. Utah AG should lock them up. Eversource if you read this, shame on you too.

Today 11/29/2023 at approx 8:05 I called and spoke with Customer Service person. She took information and asked what my question was. I told her. She tried to answer my question, but she really didn't understand what I was asking. She then wanted to transfer me to the medigap company I was using. I told her I spoke to them and they didn't have an answer. The entire time she spoke she had a tone that was curt and disrespectful. She wanted to handle my call and then pass it on to the insurance company. I finally said she didn't have to speak that way to me. She went on, talking over me (as she did in the beginning). I spoke loudly, "Just pass me over to _____". She was continually saying that she was ending the call. I repeated myself and she hung up on me. She was rude sounding when she answered the phone. Last night I called to talk to someone about the same thing. Got an agent and a baby was crying. Agent apologized and I said, don't worry. Next thing I know a voice said "75 minutes." I guess the agent hung up on me. To be fair, I think it was close to closing. I have had to deal with Via Benefits for awhile. They are the worst company I have ever had to deal with. The product they have is important to older people. I am older and I can barely get thru the VRU. I'm retired from Chase. Someone needs to do something about this company. They are very hard to get ahold of an agent and before you do you are on Hold forever. EVERY YEAR I have issues with them.

This company exists simply to deny claims, or to make them so incredibly difficult that people just give up. If you question why they denied something you will get no response whatsoever. Website is very attractive, but it's a front for the corrupt underlying business model. Absolutely terrible, fraudulent, incompetent.

One of worst company ever. Just horrible. Customer reps are a joke. No accountability whatsoever. Reps are incompetent and gives me different answer each time I call. Issues never gets resolved even after escalation. Horrible system with no accountability. Just terrible. I see I am not the only one.